Mariana Murbach Do Nascimento
Dublin ,Dublin
Summary
Dedicated and adaptable professional with a wealth of experience in customer service, adept at managing multifaceted tasks seamlessly. As a Marketing student, my ambition extends beyond academics. I aspire to blend my marketing knowledge with my passion for sports, consistently seeking opportunities to broaden my skill set. I approach challenges with a deep-seated enthusiasm for learning and continuous improvement.
Work History
Barista/Supervisor
Queen of Tarts - Dublin- Ireland
Dublin, Dublin
08.2022 - Current
- Demonstrated exceptional leadership and teamwork skills in the role of Supervisor, overseeing daily operations, ensuring a smooth workflow, and providing guidance to the team.
- Proficiently managed customer orders, including making and serving high-quality coffee and delivering food and beverages with a strong focus on customer satisfaction.
- Implemented efficient work routines, contributing to a more organized and productive work environment.
- Collaborated with the management to enhance the café's offerings and customer experience.
- Participated in training programs to keep the team up to date with the latest industry trends and customer service standards.
Waitress
Pygmalion
Dublin , Dublin
06.2020 - 08.2022
- Exemplified outstanding customer service skills by consistently delivering a seamless dining experience, taking orders, and ensuring prompt and accurate service.
- Maintained impeccable standards of cleanliness and table presentation, swiftly clearing tables and removing used dishes and glassware.
- Demonstrated an unwavering commitment to customer satisfaction, addressing inquiries, resolving issues, and going the extra mile to enhance the overall dining experience.
- Played a vital role in monitoring and ensuring the well-being of guests, ensuring that their needs were met and their expectations exceeded.
- Collaborated effectively with the service team to maintain a harmonious and efficient work environment.
- Participated in staff training programs, staying current with industry best practices and evolving customer service standards
Assistant restaurant manager
Bimi Sushi Restaurant
Guarulhos - Sao Paulo , Brazil
12.2014 - 02.2019
- Excelled in the role of Assistant Restaurant Manager, providing leadership and support to staff while maintaining the highest level of service quality.
- Conducted daily quality control checks to ensure the restaurant's standards were met and consistently exceeded guest expectations.
- Prioritized customer care and engagement, resolving issues promptly and fostering a welcoming atmosphere.
- Led end-of-day closing operations, ensuring a smooth and organized shutdown of the restaurant.
- Collaborated with the management team on strategic decisions, menu development, and employee training.
- Successfully maintained high levels of customer satisfaction, resulting in positive reviews and repeat business
Education
BA (Hons) in Marketing - Marketing
02/2022 -
Technical Course - Sports Organization
02/2014 - 06/2015
Skills
- Supervisory leadership
- Customer service
- Opening and closing duties
- Teamwork and collaboration
- Speedy and efficient
Languages
Portuguese
Native
English
Fluent
Timeline
Barista/Supervisor - Queen of Tarts - Dublin- Ireland
08.2022 - Current
Waitress - Pygmalion
06.2020 - 08.2022
Assistant restaurant manager - Bimi Sushi Restaurant
12.2014 - 02.2019
Independent College Dublin - BA (Hons) in Marketing, Marketing
02/2022 -
ETEC Curt Walter Otto Baumgart - Technical Course, Sports Organization
02/2014 - 06/2015
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