Melita Kunovic

• Lead and manage multiple café locations, consistently meeting and exceeding sales targets by optimizing margins, reducing waste, and tracking key performance indicators (KPIs).
• Provide coaching, mentorship, and training to café managers, ensuring they align with company values and deliver exceptional customer service.
• Ensure all cafés adhere to food safety standards, health regulations, and employment laws.
• Collaborate with senior management to review performance, propose improvements, and share company initiatives in an engaging manner.
• Support cafés in maintaining product quality across fresh food, coffee, and chocolates, aligning with brand positioning.
• Conduct regular audits to ensure compliance with operational and service standards.

Key Achievements:

• Successfully improved sales and operational efficiencies across multiple locations, resulting in a 15% increase in overall sales within the first year.
• Reduced waste by 10% through effective inventory management and staff training.

• Prepared tender documentation and verified financial transactions by auditing documents and entering account information.
• Managed payment processes, ensuring all documentation was verified and accurate before requesting payments.
• Maintained confidentiality of financial information and secured database backups.
• Managed office supplies, tracked shipments, and handled customs operations for goods.
• Coordinated with clients, handled compensation offers, and maintained business correspondence.
• Performed bookkeeping tasks, including preparation of financial documents and bank statements.

Key Achievements:

• Streamlined financial reporting processes, resulting in faster turnaround time for invoicing and payment requests.
• Developed efficient systems for inventory management, significantly reducing stock discrepancies.

• Led the recruitment and training of staff, implementing effective sales techniques to increase store performance and conversion rates.
• Managed store operations, including financial record keeping, stock management, and sales tracking.
• Played a key role in the successful opening of new LUSH locations across various Croatian cities, ensuring smooth operations and strong initial performance.
• Analyzed and improved shop floor performance through key metrics such as KPI, UPT (units per transaction), and AVT (average transaction value).

Key Achievements:

• Contributed to the successful launch of 6 new stores, driving sales performance from day one.
• Improved team sales conversion by 20% through targeted training and performance monitoring.