Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Leandro Guimaraes Silva

Manager
Dublin,Dublin

Summary

Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

17
17
years of professional experience
3
3
years of post-secondary education
3
3
Languages

Work History

Conference and Banqueting Supervisor

Clontarf Castle Hotel
Dublin, Leinster
11.2024 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
  • Helped meet changing demands by recommending improvements to business systems or procedures.

Restaurant Supervisor

Clontarf Castle Hotel
Dublin, Leinster
06.2023 - 11.2024
  • Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
  • Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
  • Improved customer satisfaction by ensuring consistent quality of food and service.
  • Monitored health and safety standards to maintain a clean, safe working environment.
  • Directed food preparation and cooking activities to meet health and safety standards.

Buffet Supervisor

Clontarf Castle Hotel
11.2022 - 06.2023
  • Set up and broke down buffet station at beginning and end of shift.
  • Increased inventory efficiency with regular audits and effective communication with suppliers.
  • Implemented waste reduction initiatives, leading to cost savings and sustainability improvements.
  • Maintained communication between servers and kitchen associates.
  • Enhanced food quality by monitoring preparation processes and ensuring adherence to company standards.
  • Managed buffet staff, ensuring efficient operations and a positive work environment.
  • Monitored food inventory and supplies to prevent waste.

Senior Customer Care Assistant

Clontarf Castle Hotel
03.2022 - 11.2022


  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Received and processed stock into inventory management system.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.

General Operator

The Fruit People
11.2018 - 11.2019
  • Kept accurate records of defective units or products.
  • Set up machines to start production cycles and controlled machine settings.
  • Inspected machine parts with measuring tools.

Manager

Agropecuaria Santa Luzia
01.2016 - 01.2018
  • Accomplished multiple tasks within established timeframes.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Kept detailed records of daily progress to identify and correct areas needing improvement.
  • Evaluated suppliers to maintain cost controls and improve operations.

Kitchen Supervisor

Pedrosa Restaurant
03.2013 - 01.2018
  • Directed activities of team of skilled kitchen workers preparing and serving meals.
  • Monitored food preparation, production and plating for quality control.
  • Oversaw grill, stove and oven and cleaned equipment after every shift.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Developed kitchen staff through training, disciplinary action and performance reviews.

Team Leader

Bubinas Bueno JLB
10.2009 - 11.2015
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.

General Operator

Bobinas Bueno
Divinopolis, Minas Gerais
02.2008 - 06.2009
  • Set up machines to start production cycles and controlled machine settings.
  • Inspected machine parts with measuring tools.
  • Kept accurate records of defective units or products.
  • Worked outside in all weather conditions.
  • Loaded, unloaded and transported heavy materials to designated warehouse locations.

Education

Bachelor of Science - Information Technology

CCT College Dublin
Dublin
09.2019 - 09.2022

Skills

    Customer service and care

Improvement initiatives

Business planning

Mathematical calculations

Business administration

Staff management

Data analytics

Software

Office 365

Timeline

Conference and Banqueting Supervisor

Clontarf Castle Hotel
11.2024 - Current

Restaurant Supervisor

Clontarf Castle Hotel
06.2023 - 11.2024

Buffet Supervisor

Clontarf Castle Hotel
11.2022 - 06.2023

Senior Customer Care Assistant

Clontarf Castle Hotel
03.2022 - 11.2022

Bachelor of Science - Information Technology

CCT College Dublin
09.2019 - 09.2022

General Operator

The Fruit People
11.2018 - 11.2019

Manager

Agropecuaria Santa Luzia
01.2016 - 01.2018

Kitchen Supervisor

Pedrosa Restaurant
03.2013 - 01.2018

Team Leader

Bubinas Bueno JLB
10.2009 - 11.2015

General Operator

Bobinas Bueno
02.2008 - 06.2009

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Leandro Guimaraes Silva Manager