Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Bianca Clopotaru

Dublin,Dublin

Summary

Dedicated and passionate optical dispensing professional delivering comprehensive optical care with a strong patient-centred approach. Specialises in eye health promotion, advanced frame selection advising, spectacle repair, and precision optical measurements.

Proficient in lens fitting, prescription interpretation, and personalised eyewear consultations that have consistently improved patient satisfaction. Understanding each patient’s needs, preferences, and frustrations during recheck consultations, resolving issues with their glasses, and ensuring patients leave fully satisfied with both vision and style.

Holds advanced training in contact lens fittings, hygiene guidance, and patient aftercare. Committed to patient education, explaining complex eye health matters in simple, reassuring terms, and supporting informed choices about eyewear and vision care. Works closely with optometrists to provide tailored solutions for a wide range of visual needs.

Passionate about promoting eye health and dedicated to enhancing patient experiences, combining technical expertise with compassionate service in a fast-paced, high-volume optical retail environment.

Overview

4
4
years of professional experience
3
3
years of post-secondary education

Work history

Optical assistant/Trainee Dispensing optician

Specsavers Opticians
Dublin, Leinster
11.2023 - Current
  • Conducted pre-screening tests
  • Carried out rechecks and worked alongside optometrists to review prescriptions and discuss individual patient needs
  • Performed comprehensive contact lens fitting sessions, ensuring correct handling, hygiene, and patient understanding
  • Managed emergency repairs and replacements efficiently, minimising disruption and downtime for patients
  • Guided patients in selecting eyewear that enhanced comfort and style, resulting in increased sales
  • Took precise optical measurements, including PD, fitting heights.
  • Provided aftercare advice to promote long-term visual health and patient satisfaction
  • Made comfort calls to MiyoSmart patients, offering aftercare support and checking in on treatment progress
  • Handled appointment booking and confirmations via phone and in person, ensuring smooth patient flow
  • Listened attentively to patients' needs and resolved queries effectively, contributing to smooth and positive experience
  • Educated patients on eye health, contact lens hygiene, and eyewear maintenance, encouraging better compliance and understanding
  • Maintained high standards of hygiene, regularly cleaning frames, tools, and dispensing area to promote healthy practice environment
  • Collaborated with wider team in fast-paced, high-volume retail environment, ensuring consistently high levels of patient care and service
  • Safeguarded sensitive data with strict adherence to privacy protocols.
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.

File Management

Tax agency
Dublin, Leinster
07.2021 - 08.2025
  • Maintained neat storage areas.
  • Assessed customer needs through clear communication, anticipating and responding appropriately to queries.
  • Retrieved and organised files for staff and tracked checked-out documents.
  • Archived outdated files, keeping main filing system current and free of unnecessary information.
  • Placed requested materials into folders, files or boxes for transport.
  • Organised archived materials into cardboard boxes for long-term storage.

Education

Ophthalmic Dispensing

Technological University Dublin
Dublin, Leinster
10.2022 - 05.2025

Skills

  • Eye health promotion
  • Patient care
  • After-sales service
  • Prescription interpretation
  • Sales
  • Customer relationship management
  • Team Collaboration

Languages

English
Native
Romanian
Intermediate

Timeline

Optical assistant/Trainee Dispensing optician

Specsavers Opticians
11.2023 - Current

Ophthalmic Dispensing

Technological University Dublin
10.2022 - 05.2025

File Management

Tax agency
07.2021 - 08.2025
Bianca Clopotaru