Kai Jun Wong
Dublim
Summary
Driven and resourceful professional with strong leadership abilities and proficiency in logistics management and team coordination seeking to transition into Airside Operations Management. Demonstrates exceptional problem-solving skills and effective communication in high-pressure environments. Ready to deliver streamlined operations and exceptional service in this role.
Overview
2
2
years of professional experience
Work History
Airport Search Unit Officer
daa
Dublin, Dublin
05.2024 - Current
- Maintained high standards of personal conduct, contributing to a positive work environment.
- Collaborated with colleagues for effective teamwork.
- Remained calm and professional under pressure to responsibly handle security emergencies.
- Responded promptly and effectively to emergencies using established protocols.
- Maintained high security standards by conducting thorough and regular inspections of luggage and personal belongings.
- Assisted passengers with queries for a smoother, more efficient airport experience.
- Conducted body searches to prevent any prohibited items from entering the CPSRA.
- Checked passports and tickets, ensured accurate match between documents and individuals.
- Operated scanning equipment to detect dangerous materials in luggage or on persons.
Cahier and Junior Barista
Unknown Cafe and Bistro
Penang, Malaysia
01.2023 - 09.2024
- Mastered art of coffee making by attending professional barista training.
- Improved customer satisfaction with exceptional service and friendly demeanour.
- Helpng the company to achieve an average daily 28K sales
- Maintained cleanliness in work area, ensuring a welcoming environment.
- Assisted in stock control, preventing ingredient shortage during busy periods.
- Ensured quality consistency by strictly following company beverage recipes.
- Showcased excellent interpersonal skills when dealing with difficult customer situations.
- Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
Education
Bachelor of Science - Aviation Management
Dublin City University
Dublin 09.2023 -
High School -
Chung Ling Private High School
Malaysia 01.2017 - 12.2022
Skills
- Customer Service
- Attention to Detail
- Excellent communication
- Conflict Resolution
- Interdepartmental coordination
- Project leadership
Languages
English
Fluent
Chinese (Mandarin)
Native
Malay
Fluent
Timeline
Airport Search Unit Officer
daa
05.2024 - Current
Bachelor of Science - Aviation Management
Dublin City University
09.2023 -
Cahier and Junior Barista
Unknown Cafe and Bistro
01.2023 - 09.2024
High School -
Chung Ling Private High School
01.2017 - 12.2022
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