Jerry John

• Sustainability Ambassador at daa.
• Handle and store safely recovered sharp items, liquids and gels from the security screening process.
• Provide passengers with information about regulatory requirements e.g Volume of liquids, as part of the screening process.
• Advise passengers of any queuing or congestion issues.
• Provide an excellent passenger security screening process that manages passenger needs while delivering full compliance with security requirements.

As an Inventory Officer at Select Asia, one of Ireland's premier Asian supermarket chains, I played a key role in ensuring the seamless operation of our supply chain and inventory systems. My responsibilities included:

• Inventory Optimization: Maintained accurate stock levels, ensuring optimal availability of diverse products while minimizing overstock and wastage.
• Data Analysis & Reporting: Conducted regular stock audits and prepared detailed reports to inform purchasing and operational decisions.
• Logistics Coordination: Collaborated with suppliers, warehouse staff, and management to ensure timely delivery and replenishment of goods.
• Process Improvement: Implemented efficient inventory tracking processes, enhancing overall accuracy and reducing discrepancies.
• Customer Focus: Supported the store’s commitment to delivering a wide variety of high-quality Asian products to meet the needs of our diverse customer base.
• With hands-on experience in inventory control within a dynamic retail environment, I have developed a keen eye for detail, strong organizational skills, and a proactive approach to problem-solving.

• Ambassador of Cycling in Decathlon.
• Responsible for making sports accessible to the many and customer satisfaction.
• Complete responsibility of cycling layout, including merchandising, choosing the range of products available in the store, managing stock and sales.
• Creating digital content for cycling including blog writing, Social media posts to promote products and creating awareness about cycling benefits.
• Able to resonate the passion of my sport through my communication and community engagement.

• Identifying pain areas of the process and sharing it with the Training team for effective Training Need Identification (TNI) analysis and overall improvement of the process.
• Creating new SOP documents for PhonePe and conducting Quality sessions for new hires.
• Handling certification and re-certification of new hires in PhonePe and publishing reports on general trends between training batches.
• Conduct calibrations both with vendor partners and In-house team and publish the variance report.
• Conduct Audit the Auditor checks to make sure that the external Quality team is marking the Quality parameters correctly along with the feedback comments.
• Perform dipsticks to make sure that agents are aware of the latest updates in the process and publish the report to all managers.
• Responsible for publishing Fatal error analysis reports and taking preventive action along with strict monitoring on Zero tolerance parameters.
• Audited, coached and conducted sessions for the Social media team of PhonePe.

• Helping customers with the Barclaycard credit card joining process by helping them with new applications over the phone and guiding them for online applications.
• As a senior advisor I was responsible for sharing of best practices within team to improve Net promoter scores and circulate Knowledge based updates within the team.
• Making sure that customer concerns and complaints are logged accurately and provide feedback to managers to reduce complaints.

• Handling customers billing queries over the telephone who call from The United Kingdom.
• Resolving customer complaints and disputes.
• Preparing and publishing team performance reports and conduct teleconference with clients in The United Kingdom on customer feedback and improvement of product and service.
• As a Subject Matter Expert; I was responsible for training and guiding the new recruits to the company.

• Audit and monitor calls of Call centre executives.
• Providing feedback to advisors on areas of improvements.
• Provide training on Soft-skills and circulating Audit and performance reports within the process.
• Have calibration sessions with External Quality team and monitor and escalate non-compliance activities if any within the organization.

• Worked as a Quality Analyst, Mobile Internet Expert and Customer service Advisor in IDOM Agencies (BPO of Idea Cellular Limited).
• Handle customer queries and resolve their complaints over the phone as a Customer service Associate.
• Part of Mobile Internet Expert Team responsible for handling and resolving complex Mobile internet related issues.
• Audit and provide feedback to Call centre Advisors.
• Audit and monitor Front-office executives in Retail outlets/showrooms of Idea Cellular Limited.
• Audit and Monitoring of the Idea cellular Website to make sure that it maintains the highest standards in terms of Information available.

• Responsible for check-in and check-out of guests.
• Arranging transport to and from the Hotel to Cochin International Airport.
• Coordinate with other departments like Food and Beverages, House keeping and Security to make sure that the Guests receive the best Hospitality service.