Jerry John
County Kildare,Ireland
Summary
Experienced professional with expertise in Inventory Management, Supply Chain Management, and Merchandising.
Proven track record in Logistics operations and Business Process Improvement, with a strong focus on Sustainability and Circular economy.
Adept at utilising SAP essentials and Microsoft Excel and PowerPoint to enhance customer experience.
Excellent Communication Skills demonstrated through successful project management and team collaboration.
Career goal: to drive innovative solutions in supply chain optimisation and sustainability initiatives.
Overview
20
20
years of professional experience
6
6
years of post-secondary education
Work History
Airport Search Unit Officer
Dublin Airport Authority (daa)
Dublin
04.2023 - 01.2025
- Sustainability Ambassador at daa.
- Handle and store safely recovered sharp items, liquids and gels from the security screening process.
- Provide passengers with information about regulatory requirements e.g Volume of liquids, as part of the screening process.
- Advise passengers of any queuing or congestion issues.
- Provide an excellent passenger security screening process that manages passenger needs while delivering full compliance with security requirements.
Sports Leader of Cycling
Decathlon Sports India
Bengaluru
05.2021 - 10.2021
- Ambassador of Cycling in Decathlon.
- Responsible for making sports accessible to the many and customer satisfaction.
- Complete responsibility of cycling layout, including merchandising, choosing the range of products available in the store, managing stock and sales.
- Creating digital content for cycling including blog writing, Social media posts to promote products and creating awareness about cycling benefits.
- Able to resonate the passion of my sport through my communication and community engagement.
Senior Quality Specialist
PhonePe
Bengaluru
01.2020 - 07.2020
- Identifying pain areas of the process and sharing it with the Training team for effective Training Need Identification (TNI) analysis and overall improvement of the process.
- Creating new SOP documents for PhonePe and conducting Quality sessions for new hires.
- Handling certification and re-certification of new hires in PhonePe and publishing reports on general trends between training batches.
- Conduct calibrations both with vendor partners and In-house team and publish the variance report.
- Conduct Audit the Auditor checks to make sure that the external Quality team is marking the Quality parameters correctly along with the feedback comments.
- Perform dipsticks to make sure that agents are aware of the latest updates in the process and publish the report to all managers.
- Responsible for publishing Fatal error analysis reports and taking preventive action along with strict monitoring on Zero tolerance parameters.
- Audited, coached and conducted sessions for the Social media team of PhonePe.
Process Associate in Acquisitions and Retentions Team
Barclays UK
New Delhi
01.2017 - 08.2019
- Helping customers with the Barclaycard credit card joining process by helping them with new applications over the phone and guiding them for online applications.
- As a senior advisor I was responsible for sharing of best practices within team to improve Net promoter scores and circulate Knowledge based updates within the team.
- Making sure that customer concerns and complaints are logged accurately and provide feedback to managers to reduce complaints.
Senior Associate and Subject Matter Expert
Wipro
New Delhi
07.2011 - 09.2016
- Handling customers billing queries over the telephone who call from The United Kingdom.
- Resolving customer complaints and disputes.
- Preparing and publishing team performance reports and conduct teleconference with clients in The United Kingdom on customer feedback and improvement of product and service.
- As a Subject Matter Expert; I was responsible for training and guiding the new recruits to the company.
Quality Analyst
Allsec Technologies Limited
Chennai
09.2009 - 05.2011
- Audit and monitor calls of Call centre executives.
- Providing feedback to advisors on areas of improvements.
- Provide training on Soft-skills and circulating Audit and performance reports within the process.
- Have calibration sessions with External Quality team and monitor and escalate non-compliance activities if any within the organization.
Quality Analyst, Mobile Internet Expert and Customer service Advisor
Idea Cellular Ltd
Cochin
10.2006 - 03.2009
- Worked as a Quality Analyst, Mobile Internet Expert and Customer service Advisor in IDOM Agencies (BPO of Idea Cellular Limited).
- Handle customer queries and resolve their complaints over the phone as a Customer service Associate.
- Part of Mobile Internet Expert Team responsible for handling and resolving complex Mobile internet related issues.
- Audit and provide feedback to Call centre Advisors.
- Audit and monitor Front-office executives in Retail outlets/showrooms of Idea Cellular Limited.
- Audit and Monitoring of the Idea cellular Website to make sure that it maintains the highest standards in terms of Information available.
Front-Office Trainee
Quality Airport Hotel
Cochin
04.2005 - 10.2005
- Responsible for check-in and check-out of guests.
- Arranging transport to and from the Hotel to Cochin International Airport.
- Coordinate with other departments like Food and Beverages, House keeping and Security to make sure that the Guests receive the best Hospitality service.
Education
Master of Science - Procurement and Supply chain management (CIPS Accredited)
Griffith College
Limerick 02.2023 - 08.2024
Bachelor of Arts - English Literature
Indira Gandhi National Open University
New Delhi, India 01.2012 - 01.2015
Diploma of Higher Education - Aviation
Institute of Air travel studies
Kerala, India 01.2005 - 12.2005
Diploma of Higher Education - Hotel management and Catering Technology
Academy for Management studies
Pathanamthitta, India 01.2004 - 01.2005
Skills
- Inventory Management
- Supply Chain Management
- Merchandising
- Logistics operations
- Business Process Improvement
- Sustainability and Circular economy
- Communication Skills
- SAP essentials trained
- Customer experience
- Microsoft Excel and Powerpoint
Languages
English
Fluent
Hindi
Fluent
Malayalam
Fluent
References
References available upon request.
Timeline
Airport Search Unit Officer
Dublin Airport Authority (daa)
04.2023 - 01.2025
Master of Science - Procurement and Supply chain management (CIPS Accredited)
Griffith College
02.2023 - 08.2024
Sports Leader of Cycling
Decathlon Sports India
05.2021 - 10.2021
Senior Quality Specialist
PhonePe
01.2020 - 07.2020
Process Associate in Acquisitions and Retentions Team
Barclays UK
01.2017 - 08.2019
Bachelor of Arts - English Literature
Indira Gandhi National Open University
01.2012 - 01.2015
Senior Associate and Subject Matter Expert
Wipro
07.2011 - 09.2016
Quality Analyst
Allsec Technologies Limited
09.2009 - 05.2011
Quality Analyst, Mobile Internet Expert and Customer service Advisor
Idea Cellular Ltd
10.2006 - 03.2009
Front-Office Trainee
Quality Airport Hotel
04.2005 - 10.2005
Diploma of Higher Education - Aviation
Institute of Air travel studies
01.2005 - 12.2005
Diploma of Higher Education - Hotel management and Catering Technology
Academy for Management studies
01.2004 - 01.2005
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