Summary
Overview
Work history
Education
Skills
Timeline
Generic

Caroline Shanahan

County Dublin,Ireland

Summary

Orderly professional with proven success in dealing with routine correspondence accurately and promptly. Excels at providing high quality customer service to diverse range of customers, both internal and external. Manages own work to meet targets on schedule.

Overview

45
45
years of professional experience
2
2
years of post-secondary education

Work history

Clerical officer

Tailté Eireann
Dublin
2007.01 - Current

Role responsibilities

  • Manage requests regarding Copy Instruments from members of the public and professional bodies
  • Ensuring data protection law is fully complied with
  • Making decisions regarding entitlement to documents

Owner and manager of Playgroup

Self Employed
Dublin
1992.09 - 1997.06
  • Established a positive work environment by implementing comprehensive health and safety protocols.
  • Maintained compliance with industry regulations to avoid any legal issues.
  • Delivered high standards of service by training all staff members thoroughly.
  • Managed daily operations, ensuring smooth running of the business.
  • Created a suitable environment for young children to grow and learn.
  • Consulted wit parents regarding their child's development.

Personal assistant

New Ireland Assurance
Dublin
1981.02 - 1989.08
  • Filed documents systematically which increased ease of access when needed.
  • Managed correspondence.
  • Scheduled appointments and conference calls coordinated seamlessly across different time zones.
  • Prepared reports and presentations for board meetings, streamlined decision-making process.
  • Co-ordinated marketing events.
  • Took minutes during meetings with accuracy and precision, facilitated follow-up actions efficiently.

Education

Irish Family and Social History (not assessed) - Genealogy and history

Trinity College
Dublin
2024.09 - 2025.04

Certificate of Higher Education (ECDL) - Technology

FÁS
Dublin
2005.09 - 2006.04

Level 3 Diploma - Art & design

National Open College Network
Dublin
2008.09 - 2009.04

Skills

  • Data entry efficiency
  • Spreadsheet proficiency
  • Commitment to customer service
  • Organisational understanding
  • Interpersonal communication
  • Records administration
  • Word processing

Timeline

Irish Family and Social History (not assessed) - Genealogy and history

Trinity College
2024.09 - 2025.04

Level 3 Diploma - Art & design

National Open College Network
2008.09 - 2009.04

Clerical officer

Tailté Eireann
2007.01 - Current

Certificate of Higher Education (ECDL) - Technology

FÁS
2005.09 - 2006.04

Owner and manager of Playgroup

Self Employed
1992.09 - 1997.06

Personal assistant

New Ireland Assurance
1981.02 - 1989.08
Caroline Shanahan