Shauna O'Keeffe

January 2021- present- Endoscopy department CUH

Administration:

· Responsible for all the aspects of admin in the endoscopy service

· Ensure the efficient day to day admin of the unit

· Ensure policies and procedures are well documented and understood and adhered by staff

· Ensure accurate attention to detail in own work

· Ongoing monitoring of requirements to meet service demands

· Cover clerical cover across the department

· Attend meetings when required

Waiting list management:

· Maintaining and monitoring waiting list for endoscopy

· Ensure compliance, local and national waiting protocols in relation to triage and scheduling to ensure waiting list KPI’s are met

· Work closely with the relevant stakeholders to ensure effective in the use of daily capacity

· Ensure all patient activity is recorded on iPMs in a timely manner

· Follow up on patients who DNA (did not attend) or cancelled and update iPMs in accordance with policy

· Support insourcing initiatives to address waiting list and meet national targets

Data Management:

· Compiling of activity reports on iPMs

· Ongoing data review of waiting lists

· Provide information as required

· Update data reports on weekly basis

KPI’s (Key Performance Indicators):

· Identifications and development of KPIs which are congruent with the hospital service plan targets

· The management and delivery of KPI’s as a routine and core business objective

· In conjunction with Business manager assist in the development of a system

· The development of the action plans to address KPI’s targets

January 2019- January 2021- Medical Secretary

• Dealing with daily messages from patients, consultants and other staff members
• Opening, sorting and distributing incoming mail
• Ensuring that all clinics under my care are organised, reminder letters sent to patients and any correspondence are filed in patients medical notes
• Booking bed’s for endoscopy and admissions
• Filing and posting any medical correspondences to the relevant recipient
• Processing medical insurance claims for the relevant consultants
• Office cover for other departments within the department if needed
• Attending meetings with Business Managers / Consultants / Staff officers
• Arranging other appointments / procedures in different hospitals and ensuring approval (if needed) is approved before sending any correspondences

• Carried out day-to-day duties accurately and efficiently.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Successfully delivered on tasks within tight deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Supported team by demonstrating respect and willingness to help.
• Worked flexible hours, covering nights, weekends and bank holidays.
• Offered friendly, efficient customer service and handled challenging situations with ease.
• Increased customer satisfaction by resolving issues.
• Completed duties to deliver on targets with accuracy and efficiency.