Toygun Futaci
Athlone
Summary
Ambitious and highly motivated Software Development Technical Leader, having experience in payment systems and cybersecurity background. Worked for international technology companies, service providers in banking, Pharmaceutical and telecom sectors in software development and software engineering management positions, holding master’s degree in computer engineering having AWS Cloud, Project Management, Scaled Agile Frameworks (SAFe), Advanced Scrum Master and Release Train Engineer (RTE) certifications. Experienced Scrum Master with proven track record of successfully leading teams in developing high-quality software solutions on time and within budget. Skilled in multiple Agile methodologies, stakeholder management and sprint planning. Highly organized in managing complex projects with multiple deadlines.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Scrum Master
Carelon Health Technologies
05.2022 - Current
- Led the software development team to deliver the “Benefit Booklet application” within the Scaled Agile Framework program, resulting in improved project delivery timelines
- Received Scaled Agile Framework Scrum Master, Advanced Scrum Master, and Release Train Engineer certifications
- Coordinated daily and sprint-based Scrum activities, including Daily Stand-ups, Backlog Refinement, and Sprint Planning, to enhance team productivity
- Reported to the RTE for Scrum of Scrums meetings, ensuring alignment and communication across the program
- Coached the team in Scrum and SAFe implementation, fostering improved agile practices and team efficiency
- Supported the Product Owner in backlog refinements with the team, enhancing the quality and clarity of project requirements
- Facilitated and guided the team in PI planning meetings, resulting in improved alignment and enhanced readiness for successful upcoming sprints
- Led by example to support teams, fostering a collaborative and productive work environment
- Guided teams on self-organization and Agile Scrum practices and values, enhancing team efficiency and adherence to Agile principles
- Removed impediments and guided the team to independently address challenges, improving workflow and productivity
- Facilitated key meetings and discussions, such as sprint reviews and retrospectives, to ensure team alignment and continuous improvement
- Led Agile transformation initiatives for three teams in the Advanced Home Delivery project, achieving a 20% improvement in team performance and delivery
- Implemented SAFe across Advanced Home Delivery project, leading to improved cross-functional collaboration and faster product delivery
- Conducted Agile training sessions and workshops, equipping over three teams in the Advanced Home Delivery project with the knowledge and skills to effectively work within an Agile framework, resulting in enhanced team efficiency
- Led a team of engineers to deliver the infrastructure project: Elevance Health Development Suite on Azure Kubernetes Service, utilizing AWS and SQL to ensure seamless deployment and integration
- Received 'Above and beyond' award and 'Two Years Service' award from the company in 2024
- Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
- Implemented continuous improvement initiatives through regular retrospective meetings with the team.
- Encouraged cross-functional collaboration by organizing workshops and training sessions for different departments within the organization.
- Worked to provide continuous improvement for product development lifecycle.
Product Owner
Ericsson
12.2020 - 05.2022
- Managed the Flow Automation application in ENM, enhancing network performance acceptance and incident handling for Ericsson Internal Customer Units by utilizing Cloud Systems
- Prioritized and managed the Flow Automation software product backlog, leading to improved efficiency and alignment with strategic objectives, while meeting the needs of stakeholders
- Spearheaded a dynamic Cloud Native team to optimize and run Ericsson Network Manager on public cloud platforms including GCP, AWS, and VMware Tanzu, significantly enhancing deployment speed and overall project effectiveness
- Coordinated product deliveries for Product Management, Customer Units, and Project Management, prioritizing main requirements to meet stakeholder expectations
- Conducted analysis of main requirements from customer units, providing insights that informed product development strategies
- Prioritized project management and customer units' needs, ensuring alignment with business goals
- Planned software releases and upgrades of Flow Automation, enhancing system efficiency and reliability
- Assessed product progress during each sprint, resulting in improved quality and consistently meeting delivery deadlines
- Managed Flow Automation infrastructure software dependencies ensuring seamless integration and operation
Scrum Master
Ericsson
11.2017 - 12.2020
- Led Scrum activities for the PDU Software team, managing software deliveries for Java-based Ericsson Network Manager and Python-based Deployment Framework LITP application, resulting in improved team efficiency and timely project completion
- Coordinated daily and sprint-based Scrum activities, including Daily Stand-ups, Backlog Refinement, and Sprint Planning, which enhanced team collaboration and streamlined project workflows
- Participated in Scrum of Scrums and reported team progress, facilitating transparency and alignment across teams
- Supported Product Owner and Program Management in delivering Radio Access Network Main Requirements, ensuring alignment with project goals and timelines
- Led software engineers in the 5G Network Manager and Deployment Framework projects, achieving successful project deliveries and enhancing team performance
- Ensured the quality of team deliveries by conducting Fault Slippage Analysis Meetings, leading to improved delivery standards
- Conducted comprehensive code reviews for application deliveries, significantly enhancing code quality and reducing error rates by implementing best practices and facilitating team mentorship
- Managed Docker environments and Jenkins automated jobs, streamlining deployment processes and increasing efficiency
- Oversaw team deliveries using CI/CD pipelines, Ericsson on-premises, and cloud deployments, resulting in seamless integration and deployment processes
Software Engineering and PS Manager
Diebold Nixdorf
11.2014 - 11.2017
- Successfully completed an Enterprise Software project for a government bank including Multivendor software, ATM Monitoring Application, Remote Key loading Security application and Journal Server application as technical manager
- Supported Management of Diebold Applications
- Managed a software development team of 12 people at Diebold Nixdorf and supported in-house ATM maintenance projects for Customer Banks, improving team efficiency and project outcomes
- Assisted in presales activities by integrating projects, contributing to successful client acquisition and project alignment
- Managed projects in defined territory and ensured that the customer solutions are delivered on time, within scope, in defined budget and to the required quality standards, to strengthen Diebold Nixdorf reputation in implementing project / solutions for clients
- Spearheaded Agile Delivery processes for .NET applications, driving significant improvements in project timelines and elevating software quality
- Managed resource performance to strengthen Diebold Nixdorf Professional Services value proposition and customer satisfaction
- Developed and implemented strategy, methodology, and direction for the professional services team, resulting in streamlined operations and improved team performance
- Oversaw the completion of requirement definitions, functional specifications, and system architecture using SQL and .NET CORE, ensuring successful project implementation
- Ensured tight management, customer communications, and expectations setting for customer deployment
- Played an active role in evolving the Professional Services solutions portfolio, such as to increase service revenues and profitability in line with financial targets
Software Team Leader
Diebold
09.2010 - 09.2014
- Spearheaded a software team to develop ATM applications on the Microsoft .NET framework with C#, culminating in the successful completion of a Smart Card Kernel project for a government post bank
- Handled system analysis and software development for banking automation projects, ensuring efficient and reliable solutions using C++ and C# RESTful services
- Successfully orchestrated Scrum activities, driving efficient project deliveries and significantly improving team productivity and stakeholder satisfaction
- Enhanced software development processes through CI/CD pipelines, leading to more efficient and faster deployment cycles
- Led software developers with collaboration and communication for delivering projects on time
- Proactively mentored software developers, significantly enhancing their technical skills, fostering collaboration, and consistently surpassing project timelines and quality standards, driving overall team success
- Led multiple teams using Scrum methodology, improving project delivery efficiency
- Spearheaded project events, achieving key milestones and surpassing project goals ahead of schedule
Application Development Specialist
HSBC Bank
02.2008 - 09.2010
- Maintained Windows and web-based in-house ATM applications using C# and Java, developed ATM Agent application on HSBC Windows servers, and provided technical support for IT infrastructure projects, enhancing system reliability and efficiency
- Specialized in application development within HSBC Bank's IT department, contributing to the successful deployment of secure and efficient banking applications
- Spearheaded the analysis, design, and full development lifecycle of ATM server agent and monitoring applications using ASP.NET and Visual Basic.NET with SQL Server, significantly enhancing transaction processing speed and accuracy, resulting increase in system efficiency and a 25% reduction in errors
- Conducted system analysis of customer transactions through NDC message protocol, enhancing transaction security and efficiency
- Managed network and host security for ATMs, ensuring compliance with security protocols and reducing potential vulnerabilities
- Successfully orchestrated disaster recovery tests for the bank in alignment with the Business Continuity Plan, driving enhanced system resilience and preparedness by implementing advanced AWS applications and encryption techniques, resulting in zero data breaches during simulated crises
- Assumed responsibility as the team member of Incidence Response Team
System Analyst
Provus A.Ş. (Paycore)
01.2007 - 02.2008
- Conducted analysis and provided support for ATM server and 'Aptra Advance NDC', developed IST OASIS Server configurations, and designed and tested Diebold Agilis 91x Applications for an international bank, enhancing system reliability
- Managed projects for the design and development of NDC ATM Server and Monitoring software applications for an international bank, utilizing Agile methodologies to improve project delivery timelines
- Developed reports on performance data, leading to improved decision-making and operational efficiency
- Developed TSQL programs for analysis of the Availability of the entire atm fleet
Software Developer
Wincor-Nixdorf
10.2004 - 01.2007
- Assumed responsibility on design and development of ATM system integration project for a private bank in Turkey using C++ and Protopas framework
- Developed Atm software supporting Wincor Nixdorf Host Driven applications
- Enhanced Wincor Nixdorf's banking solutions by developing and deploying innovative ATM applications in C++ and Protopas Device framework, which increased transaction processing efficiency
- Enhanced framework integrations by utilizing a C++ event service bus, significantly improving communication efficiency between system components
- Implemented high-quality technical support services, significantly enhancing customer satisfaction by collaborating with team members to precisely identify product and customer requirements, leading to software designs that effectively resolved customer issues
- Developed C++ Programs for enabling Monitoring applications to monitor ATMs in the field
Education
Master of Computer Engineering - Computer Engineering
Istanbul Technical University (ITU)
Istanbul05.2005
Bachelor of Computer Engineering - Computer Engineering
Eastern Mediterranean University
Cyprus07.2001
Skills
- Software Development
- Software Project Management
- Software Product Management
- Software Architecture & Design
- Agile Software Team Management
- Agile Methodologies
- Scrum
- Lean Canvas
- Leadership
- People motivation Coaching
- CONFLUENCE
- JIRA
- JENKINS
- MAVEN
- DOCKER
- KUBERNETES
- JMETER
- GIT
- MS SQL SERVER
- MS VISUAL STUDIO NET
- NET CORE
- UNIX
- WINDOWS
- LINUX OS’s
- RED HAT
- SUN SOLARIS
- AWS APPLICATIONS
- NETWORK SECURITY
- TLS
- SSH
- ENCRYPTION
- IAM
- SSO
- ATM CARD SECURITY
- HSM
- FIREWALL
- SECURITY LOG INSPECTION
- MS PROJECT
- OFFICE
- SHAREPOINT
- C
- C#
- JAVA
- JAVASCRIPT
- TYPESCRIPT
- BASH
- C
- PYTHON
- ASPNET
- VBNET
- JAVA RESTFUL SERVICES
- WEB SERVICES NET
- SQL
- T-SQL
- ADO
- ADONET
- MOTOROLA HC08 MICROCONTROLLER ASSEMBLY LANGUAGE
- Agile Metrics Tracking
- Agile Coaching
- Project Management
- Sprint Planning
- Meeting facilitation
- Agile Best Practices
- Scrum Framework Expertise
- Risk Identification
- Software Development Lifecycle
- Kanban Knowledge
- Backlog Grooming
- Stakeholder Management
- User Story Creation
- Empathy and Emotional Intelligence
- Retrospective Analysis
- Adaptive Leadership
- Presentation Skills
- Lean principles
- Workflow Analysis
- Customer interaction
- Development team trainings
- Meeting participation
- Requirements Gathering
- Resource Allocation
- Public Speaking
- Technical understanding
- Web development technologies
- Software process management
- Team facilitation
- Customer requirements analysis
- Backlog management
- Leading scrum meetings
- Scrum processes
- Effective customer communication
- Teamwork and Collaboration
- Scrum Methodology
- Work Planning and Prioritization
- Team Leadership
- Conflict Resolution
- Project tracking
- Project Team Coordination
- Project Planning
- Coaching and Mentoring
- Risk Management
- Status Reporting
- Task Prioritization
- Waterfall methodology
- Root Cause Analysis
- Quality Assurance
- Performance monitoring
Certification
- SAFE Certified Scrum Master, 01/23
- SAFE Certified Advanced Scrum Master, 04/23
- SAFE Certified Release Train Engineer, 05/23
- AWS Certified Cloud Practitioner, 12/20
- AWS Certified Cloud Practitioner, 08/24
- Certificate in Project Management, Yıldız Technical University, 01/12
Training
- SAFE Scrum Master, SM, SASM, RTE training, Carelon Global Solutions Ireland
- Ericsson Structured Project Management Training, Ericsson PDU
- Proflex 4 Basics Training, Wincor Nixdorf
- Agilis Module Interface and XFS Training, Diebold Belgium
- Agilis Empower NDX Training, Diebold
- Contactless Card System Training, Smartsoft Istanbul
- Business Objects, HSBC Istanbul
- Host Security Module Training, Thales Istanbul
- DIEBOLD 912 Programming Training, Diebold Istanbul
- Proclassic Enterprise e-training, Wincor-Nixdorf
- PowerQUICC-II Communication Processor Training, Motorola
- MID-RANGE-COMPUTER SYSTEMS Training, IBM
Academicwork
- REMOTELY ACCESSING THE CAR ELECTRONICS SYSTEMS, Master Thesis, Istanbul Technical University, In this work, an agent-based architecture was designed and implemented to access and exchange information with the nodes on the car local automation network (CAN Bus) from the wide area network to show that this kind of mechanism is useful and feasible for maintenance.
- SUBSCRIBER MANAGEMENT APPLICATION SW FOR ISP’S, Graduation Project, Eastern Mediterranean University, Wrote an application program with GUI in MS Visual Basic for the ISP’s enabling them to query subscriber access data recorded by TACACS+ and keep track of the accesses of the subscribers to the Internet service generating invoices.
Playing piano
Since Childhood I have been playing piano.
Languages
Turkish
Bilingual or Proficient (C2)
Timeline
Scrum Master
Carelon Health Technologies
05.2022 - Current
Product Owner
Ericsson
12.2020 - 05.2022
Scrum Master
Ericsson
11.2017 - 12.2020
Software Engineering and PS Manager
Diebold Nixdorf
11.2014 - 11.2017
Software Team Leader
Diebold
09.2010 - 09.2014
Application Development Specialist
HSBC Bank
02.2008 - 09.2010
System Analyst
Provus A.Ş. (Paycore)
01.2007 - 02.2008
Software Developer
Wincor-Nixdorf
10.2004 - 01.2007
Bachelor of Computer Engineering - Computer Engineering
Eastern Mediterranean University
Master of Computer Engineering - Computer Engineering
Istanbul Technical University (ITU)
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