Tneisha Joyce
Shrule,Ireland
Summary
Upbeat hospitality leader skilled in overseeing hospitality operations. Liaises with internal teams to support seamless hotel operations. Diligent problem-solver with exceptional skills in conflict-management and guest satisfaction. Accustomed to managing escalated requests with prompt and resourceful solutions. 5+ Years experience in creating standards of procedures across various departments.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work history
Accommodation Supervisor
Ashford Castle
10.2019 - Current
- To ensure rooms are cleaned to the hotel’s standard
- To ensure the team is guest focused
- Creating & Providing training/ demonstrations on different tasks
- Carrying out appraisals/assessments of staff
- Checking Rooms and public areas upon guest check ins
- Supervising all room attendants daily
- To respond and deal with guest enquiries generally through email.
Commis Waitress
Ashford Castle
09.2018 - 10.2019
- Greeting guests in a warm and friendly manner
- Serving breakfast to guests
- Making teas and coffees
- Resetting tables
- Setting up the restaurant for dinner service.
Accommodation Assistant
Ashford Castle
05.2017 - 09.2018
- To greet all guests in a warm and friendly manner
- To clean guest bedrooms and bathrooms to the highest standard
- To clean corridors and public areas
- To place amenities in rooms upon guests’ arrivals
- To provide Turndown service at night time.
Education
Leaving Certificate -
Presentation College Headford
01.2012 - 01.2017
NVQ Level 5 - Certificate in Food & Beverage Operations
LYIT
Killybegs, County Donegal 01.2018 - 01.2019
NVQ Level 5 - Certificate in Front of House & Accommodation Studies
LYIT
Killybegs, County Donegal /2019 - /2020
Skills
- Processes and procedures
- Organisation
- High-value project management
- Integrative negotiation
- Customer service
- Inventory oversight
- Business analysis
- Issue resolution
- Business administration
- Target-driven
- Employee management
- Team supervision
- Operations management
Websites
Accomplishments
- Trained Fire Warden.
- Constructive feedback and leadership training.
- Diversity and Inclusion training.
- Legionella awareness training.
- Trained Barista & Mixologist
Personal Information
Date of birth: 12/11/1999
Affiliations
- Social Media
- Hiking/Walking
- Mindfulness/Wellbeing
References
References available upon request.
Timeline
Accommodation Supervisor
Ashford Castle
10.2019 - Current
Commis Waitress
Ashford Castle
09.2018 - 10.2019
NVQ Level 5 - Certificate in Food & Beverage Operations
LYIT
01.2018 - 01.2019
Accommodation Assistant
Ashford Castle
05.2017 - 09.2018
Leaving Certificate -
Presentation College Headford
01.2012 - 01.2017
NVQ Level 5 - Certificate in Front of House & Accommodation Studies
LYIT
/2019 - /2020
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