Paulina Wanatowicz
Monasterevin,Co Kildare
Summary
An experienced and highly organized professional with a proven track record in supervising hotel accommodation operations. Seeking a challenging role as a Hotel Accommodation Supervisor to utilize my leadership skills, industry knowledge, and commitment to exceptional guest service.
Overview
15
15
years of professional experience
Work history
Accommodation Supervisor
Lawlor's Hotel
Naas, Kildare
09.2022 - Current
- Oversaw the daily operations of the accommodation department, including housekeeping, laundry, and room service.
- Managed a team of 20 housekeeping staff, providing training, guidance, and performance evaluations.
- Ensured compliance with cleanliness and quality standards, conducting regular inspections and implementing corrective actions.
- Resolved guest concerns and inquiries related to accommodation promptly and effectively, maintaining high levels of guest satisfaction.
- Trained and mentored housekeeping staff on cleaning procedures and quality standards.
- Collaborated with other departments to ensure smooth coordination and exceptional guest service.
- Assisted in inventory management and order placement for guest supplies and cleaning materials.
Accomodation Assistant
Lawler's Hotel
Naas
09.2021 - 09.2022
- Implemented consistently high standards of cleanliness to facilitate excellent customer satisfaction.
- Awarded “Employee of the Month” for the February 2022.
- Trained new room attendants on company policies and cleaning procedures.
- Prioritised tasks to consistently meet room readiness upon guest check-in.
- Welcomed guests, answered questions and anticipated service needs, maintaining excellent customer satisfaction.
- Managed cleaning product stock in line with COSHH regulations.
- Worked with front desk staff to respond promptly to guest requests, maximising customer satisfaction.
- Performed duties with maximum discretion and confidentiality in order to ensure guest privacy.
- Expertly managed multiple tasks at once, using time and resources effectively whilst never compromising on standard of work.
- Displayed energy and enthusiasm in fast-paced environment.
Production Operative
Lily O'Brian's/ Irish Dog Foods (ISS Recruitment).
Naas, Co Kildare
04.2016 - 04.2020
- Assembled Product to deadline as part of a fast-paced production line.
- Helped Managers to complete shift reports, accurately capturing volume outputs, overall equipment effectiveness and adherence.
- Trained and guided many employees to maximize team productivity.
Shop Owner
4 Style
Tarnow, Malopolska
01.2011 - 03.2016
- Closely monitored sales, providing guidance to staff members to improve sales performance as needed.
- Maintained exceptional store cleanliness by performing housekeeping on a daily basis.
- Swiftly resolved complex customer complaints to guarantee absolute customer satisfaction and generate repeat business.
- Forecasted stock needs to reduce excess spending while maintaining an effective product mix to meet customer demand.
Moulding Machine Operator
Invicta Plastics
Leicester, Leicestershire
01.2010 - 09.2010
- Reviewed work instructions and schedules to coordinate machine operation and production schedules.
- Arranged and secured materials in chucks, fixtures, or automatic feeding mechanisms.
- Monitored machine settings and adjusted to correct malfunctions or errors.
Mail Sorter
UPS
Tamworth, Staffordshire
01.2009 - 12.2009
- Operated mail processing equipment and manually sorted mail.
- Consolidated all sorted mail in staging bay, improving efficiency of loading operations.
Housekeeping Attendant
Aegean View
Kos (Greece), Kos Island
07.2008 - 10.2008
- Maintained outstanding quality standards, continually meeting Supervisors demands.
- Cleaned 12 assigned resort apartments daily to exceptionally high standard.
- Helped service at pool-bar and snack-bar during overtime hours.
- Safely prepared, served and cleared meals, snacks and drinks in accordance with service users' nutritional needs.
- Promptly attended to guest calls, requests and complaints following company policies and procedures.
Education
Bachelor of Science - Tourism and Leisure Management
The Economic Academy of Tarnow
Tarnów06.2013
Courses
Skills
- Strong leadership and team management abilities
- Good knowledge of housekeeping procedures and industry standards
- Attention to detail and commitment to maintaining high-quality standards
- Excellent communication and interpersonal skills
- Proficient in using hotel management software and Microsoft Office suite
- Ability to handle guest concerns and difficult situations with professionalism
- Ability to work under pressure
- Team player
- Keen problem solver
- Multitasking
- Enthusiastic and energetic
Languages
Polish
Native language
English
Upper intermediate
B2
Timeline
Accommodation Supervisor
Lawlor's Hotel
09.2022 - Current
Accomodation Assistant
Lawler's Hotel
09.2021 - 09.2022
Production Operative
Lily O'Brian's/ Irish Dog Foods (ISS Recruitment).
04.2016 - 04.2020
Shop Owner
4 Style
01.2011 - 03.2016
Moulding Machine Operator
Invicta Plastics
01.2010 - 09.2010
Mail Sorter
UPS
01.2009 - 12.2009
Housekeeping Attendant
Aegean View
07.2008 - 10.2008
Bachelor of Science - Tourism and Leisure Management
The Economic Academy of Tarnow
Courses