Renata Tupan
Dublin 13
Summary
Dynamic Accommodation Supervisor with proven expertise at Clayton Hotel, excelling in team leadership and quality assurance. Skilled in inventory management and health & safety compliance, I consistently enhance guest satisfaction and operational efficiency. Adept at staff training and conflict resolution, I ensure high standards in accommodation operations.
Overview
15
15
years of professional experience
Work History
Accommodation Supervisor
Clayton Hotel – Ballsbridge, Dublin
Dublin 4
03.2024 - Current
- Supervise daily operations of the accommodation team to ensure high standards of cleanliness and guest satisfaction
- Coordinate staff schedules and shift planning to ensure efficient workflows
- Conduct room and public area inspections to maintain quality and health & safety standards
- Provide training and guidance to housekeeping staff
- Communicate with other departments using Microsoft Teams and email
- Perform administrative duties such as creating reports, managing Excel spreadsheets, and maintaining digital records
- Respond to guest concerns and resolve issues promptly and professionally
- Monitor inventory of cleaning supplies and coordinate restocking
Accommodation Assistant
Carlton Hotel
Dublin Airport
01.2019 - 03.2024
- Ensure all rooms is clean and organized.
- Check and replenish amenities displayed in the rooms.
- Adhere to Health and Safety standards.
- Report managers regarding equipment malfunction.
- Assist guests when required.
- Assisted guests with check-in and check-out procedures at Carlton Hotel.
- Maintained cleanliness and organization in guest accommodation areas daily.
- Provided information about hotel services and local attractions to guests.
- Coordinated room assignments based on guest preferences and availability.
- Resolved guest complaints and issues promptly to ensure satisfaction.
- Collaborated with housekeeping staff to ensure timely room readiness.
- Monitored inventory of supplies and reported shortages to management.
Nurse Technician in the Emergency Room
Cruzeiro do Oeste Municipal Hospital
Brazil
01.2015 - 01.2019
- Assist with direct patient care procedures and related tasks.
- Check in patients, assist in obtaining patient histories, take vital signs, prepare charts, and assist with medical examinations.
- Perform routine specialized procedures, such as venepuncture, catheterization, and sterile dressing changes under established protocols.
- Maintain stocks of medicines and medical supplies as necessary.
- Educate and advise patients on specified medical issues within established parameters.
- Perform specialized procedures, such as urinary catheterization, phlebotomy and simple wound care, under strict protocol and procedural guidelines.
- Practice safety, environmental, and/or infection control methods.
Surgical Instrument Technician
Our Lady Aparecida Institute Hospital
Brazil
01.2013 - 01.2015
- Maintain sterilization standards by monitoring sterilization cycles and equipment usage.
- Prepare surgical instruments for use during surgery by sterilizing instruments or replacing used instruments with new ones.
- Prepare sterile supplies such as bandages and drapes.
- Collect data to ensure that instruments are working properly and that sterilization cycles are effective.
- Maintain inventory of surgical instruments and supplies and ordering replacements as needed.
- Clean and sterilize surgical instruments, such as scalpels and forceps, used in surgery.
- Prepare operating rooms for surgery by setting up equipment such as lights and monitors.
- Organize and maintain inventory of surgical supplies such as sutures and gauze pads.
- Follow protocols for proper handling and sterilization of surgical instruments to prevent infection or other complications.
Nurse Technician in the Emergency Room
Cemil Hospital
Brazil
01.2011 - 01.2014
- Assist with direct patient care procedures and related tasks.
- Check in patients, assist in obtaining patient histories, take vital signs, prepare charts, and assist with medical examinations.
- Perform routine specialized procedures, such as venepuncture, catheterization, and sterile dressing changes under established protocols.
- Maintain stocks of medicines and medical supplies as necessary.
- Educate and advise patients on specified medical issues within established parameters.
- Perform specialized procedures, such as urinary catheterization, phlebotomy and simple wound care, under strict protocol and procedural guidelines.
- Practice safety, environmental, and/or infection control methods.
Education
Surgical Instrument Technician - NFQ7
Professional Education Centre
Adamantina Umuarama, Brazil01.2010
Nurse Technician - NFQ7
Professional Education Centre
Adamantina Umuarama, Brazil01.2009
Skills
- Team leadership
- Staff training
- Quality assurance
- Inventory management
- Health and safety compliance
- Customer service
- Accommodation Operations & Housekeeping Supervision
- Staff Training, Scheduling & Team Coordination
- Quality Control & Room Inspections
- Health & Safety Compliance
- Customer Service & Guest Relations
- Inventory and Supply Management
- Medical Procedures: Phlebotomy, Catheterization, Wound Care
- Surgical Instrument Handling & Sterilization
- Patient Charting & Emergency Room Protocols
- Office Administration Tasks
- Microsoft Office Suite (Word, Excel, Outlook)
- Email Management & Report Writing
- Data Entry & Digital Filing Systems
Timeline
Accommodation Supervisor
Clayton Hotel – Ballsbridge, Dublin
03.2024 - Current
Accommodation Assistant
Carlton Hotel
01.2019 - 03.2024
Nurse Technician in the Emergency Room
Cruzeiro do Oeste Municipal Hospital
01.2015 - 01.2019
Surgical Instrument Technician
Our Lady Aparecida Institute Hospital
01.2013 - 01.2015
Nurse Technician in the Emergency Room
Cemil Hospital
01.2011 - 01.2014
Surgical Instrument Technician - NFQ7
Professional Education Centre
Nurse Technician - NFQ7
Professional Education Centre
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