Tabey Neba Hansel

• Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
• Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
• Created nightly shift task lists to assign duties to each employee.
• Assessed and adjusted staffing levels to meet operational demands.

• Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
• Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
• Created nightly shift task lists to assign duties to each employee.
• Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
• Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.

• Greeted and assisted guests by gathering information pertaining to reservations or requests.
• Developed and implemented strategies to optimize operational efficiency and maximize profits.
• Provided services efficiently and with high level of accuracy.
• Analyzed and evaluated business data to identify opportunities for improvement.
• Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
• Monitored and evaluated performance of personnel to confirm compliance with standards.
• Offered appropriate reservation options based on expected attendees when coordinating events.
• Increased customer service ratings through personable service.
• Provided exceptional service and assistance to guests upon check-in.
• Hired and trained new employees, demonstrating best methods for serving clients and guests.

• Performed daily inventory for keys and linens and detailed information in audit reports.
• Balanced hotel accounts and resolved discrepancies.
• Performed nightly updates to room charges and rates.
• Set up and entered financial data into spreadsheets using Microsoft Excel.
• Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
• Kept accounts in balance and ran daily reports to verify totals.
• Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
• Entered customer data into room system and updated information whenever patrons changed rooms.

• Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
• Handled customer complaints to satisfy and retain guests.
• Facilitated and coordinated transportation services for guests.
• Supported local sports teams, museums, restaurants, and other tourist-oriented spots by promoting events to hotel guests.
• Assisted with luggage handling, valet services and concierge services.
• Maintained high level of professionalism and discretion when dealing with guests.
• Created welcoming and comfortable environment for guests.
• Managed check-in and check-out procedures for guests.
• Scheduled and confirmed restaurant reservations for guests.

Full one year theoretical knowledge acquisition and practical simulations with real-life-situations on hotel revenue management practices, operations management, project management, HR management, scientific research methods to solve management impasse and other modules with an excellent A graded end of course thesis.