Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

James Dunne

Dublin,Dublin

Summary

Dedicated professional with expertise in record keeping, incident reporting, and administrative tasks, ensuring confidentiality and compliance with health and safety standards. Proven ability to collaborate effectively within teams, assess situations accurately, and resolve conflicts efficiently. Strong skills in customer service, time management, and relationship building contribute to maintaining high levels of client satisfaction. Committed to leveraging problem-solving abilities to enhance organisational efficiency and support career advancement in a dynamic environment.

Overview

3
3
years of professional experience
9
9
years of post-secondary education

Work history

Healthcare Worker/Social Care/Admin

TTM Healthcare
Dublin, Leinster
09.2024 - Current

Support worker

The Star Project Ballymun
Dublin, Ireland
07.2023 - 08.2024
  • Collaborated with CE supervisors, project manager, and programme coordinator to enhance team effectiveness.
  • Supported staff in delivering daily activities within service framework.
  • Assisted in providing interventions for recovering substance users in community-based settings.
  • Executed general administrative tasks, including filing, photocopying, and answering phone queries.
  • Maintained and updated attendance records for participants consistently.
  • Liaised with referral agencies and local community members as directed by staff team.
  • Supported clients during activities outside centre, such as court visits and housing appointments.
  • Ensured strict confidentiality regarding participant matters at all times.

Assistant Support Worker

Dublin Simon Community
Dublin, Ireland
02.2023 - 04.2023
  • Ensure the continuity of service provision in housing services, to include handovers, diary, incident reports etc.
  • Assist in facilitating service users when moving from current location to new location.
  • Assist with routine maintenance, cleaning, perimeter checks, and bedroom health and safety inspections occur, in line with operational procedures and standards.
  • Ensure a high standard of customer service is provided and complaints are reported to staff in an efficient and appropriate manor in accordance with complaints and appeals policy and procedures.
  • Notify the service manager of incident in line with policies and procedures in place, producing timely reports as required.
  • Offer operational support to team through front of house reception responsibilities; for example, taking rent, answering the phone and door, and giving service users their keys.
  • Provide general administrative support to the service manager and staff team. This will include typing correspondence, filing, shredding, archiving, faxing, and photocopying as required to ensure the proper flow of information.
  • Organise team meetings, set agendas, follow up emails, complete minutes of meetings and follow up on meeting items as agreed.
  • Oversee rent lodgements, petty cash, ordering, and cash handling within the cash management procedure.
  • Support the service manager to complete specific items on the housing service’s scorecard.
  • Ensure that all stationery supplies, cleaning, and safety supplies are kept in sufficient supply and make orders as and when required.
  • Work as part of a housing team to ensure the needs of service users are met and service users are supported in achieving their care plan goals.
  • Keep clear and concise records and return statistics as required by service manager.

Care Support Assistant

Sophia Housing
Dublin, Ireland
08.2022 - 01.2023
  • Communicating via phone calls and e-mail to the broader departments of the organisation and note important information to be provided over.
  • Cooperating with social care team to inform them about client’s requests and needs.
  • Ensuring an adequate availability of tenant’s keys to apartments
  • Hospital Visits to tenets who may be receiving treatment or in distress.
  • Keeping records of tenant’s visitor lists and incoming post.
  • Promoting the values, principles, and ethos of Sophia Housing
  • Room visits with the social care team to ensure standards are kept within the housing body.
  • Supervising tenants and service users on hospital visits or important tasks for them to complete such as furniture and medical appointments.
  • Taking directions from the project manager and social
  • Building wholesome, healthy and positive relationships with clients.

Education

BA Honours (Level 8) - Community Studies (Social Sciences)

Maynooth University
Kildare
09.2022 - 07.2025

Diploma (level 8) - Addiction Studies

Maynooth University
Maynooth
09.2020 - 03.2022

Level 6 and 8 Certificates - Business Studies

Technological University Dublin
Dublin
09.2017 - 05.2019

Junior Certificate -

Palmerston Community School
Dublin
09.2006 - 05.2009

Skills

  • Record keeping
  • Incident reporting
  • Administrative tasks
  • Confidentiality maintenance
  • Team collaboration
  • Problem solving
  • Customer service
  • Time management
  • Situation assessment
  • Health and safety compliance
  • Relationship building
  • Conflict resolution
  • Care planning
  • Client support
  • Trauma-Informed

Languages

English
Native
German
Elementary

Timeline

Healthcare Worker/Social Care/Admin

TTM Healthcare
09.2024 - Current

Support worker

The Star Project Ballymun
07.2023 - 08.2024

Assistant Support Worker

Dublin Simon Community
02.2023 - 04.2023

BA Honours (Level 8) - Community Studies (Social Sciences)

Maynooth University
09.2022 - 07.2025

Care Support Assistant

Sophia Housing
08.2022 - 01.2023

Diploma (level 8) - Addiction Studies

Maynooth University
09.2020 - 03.2022

Level 6 and 8 Certificates - Business Studies

Technological University Dublin
09.2017 - 05.2019

Junior Certificate -

Palmerston Community School
09.2006 - 05.2009

Similar Profiles

Create profile
James Dunne