Odessa Murphy
Dublin 4
Summary
Dedicated and results-oriented professional with a proven track record in Donor Care Administration, Customer Care and Pharmacy Management. Possessing a strong background in coordinating office operations, leading teams, and ensuring exceptional customer service. Skilled in utilising CRM databases and managing cash transactions with precision. Demonstrated ability to recruit, train, and mentor staff while maintaining compliance with policies and standards. Exceptional attention to detail and commitment to delivering outstanding customer satisfaction. Proficient in Microsoft Office suite and CRM database management.
Overview
6
6
years of professional experience
Work History
Donor Care Administrator
Merchants Quay Ireland
Dublin , Ireland
2023.05 - Current
- Utilised CRM databases to process donations with a high degree of accuracy.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Managed cash, cheques, and postal order donations with precision.
- Coordinated office supplies and supplier relationships.
- Created and approved Purchase Orders and Goods Received Notes.
- Designed forms and templates to streamline workflow processes within the organisation.
- Assisted in the development of new administrative systems, procedures and policies.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Assistant Manager
Boots Pharmacy
Dublin , Ireland
2021.01 - 2023.05
- Led a team of 40 employees to deliver outstanding customer care and contribute to business growth.
- Ensured compliance with cash accounting and payroll processes, implementing related policies.
- Managed back-office administration, work schedules, and resource allocation.
- Conducted regular reviews, audits, and risk assessments to prioritise public and patient safety.
- Provided excellent customer service in person and by phone, while also training new staff in customer care.
- Conducted interviews and selected the best-suited applicants.
Pharmacy Technician
Boots Pharmacy
Dublin , Ireland
2018.01 - 2021.01
- Dispensed and assembled prescriptions, maintained stock compliance, and processed claims.
- Collaborated with GPs and HSE representatives to uphold policies and compliance standards.
- Maintained accurate records of highly confidential customer information.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
Education
Certificate And Diploma - Occupational Health And Safety
Communications Management Institute
2022-05
Diploma - Fashion, Theatre And Film Makeup Artistry
Bray Institute of Further Education
Bray, Co. Wicklow2016-05
High School Diploma -
Oaklands Community College
Edenderry, Co. Offaly2015-05
Skills
- Proficient in Microsoft Office suite and CRM database management.
- Exceptional interpersonal and communication skills.
- Strong attention to detail and accuracy.
- Effective team leadership and management abilities.
- Commitment to customer satisfaction.
- Policy Development
- Travel Coordination
- Report Writing
References
available on request
Timeline
Donor Care Administrator
Merchants Quay Ireland
2023.05 - Current
Assistant Manager
Boots Pharmacy
2021.01 - 2023.05
Pharmacy Technician
Boots Pharmacy
2018.01 - 2021.01
Certificate And Diploma - Occupational Health And Safety
Communications Management Institute
Diploma - Fashion, Theatre And Film Makeup Artistry
Bray Institute of Further Education
High School Diploma -
Oaklands Community College
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