Summary
Work History
Education
Skills
Work Availability
Timeline
Hi, I’m

Bianca Rohleder

Dublin
Bianca Rohleder

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance Concern Worldwide Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating Concern's growth.

Work History

Concern Worldwide
Dublin 2, Ireland

Donor Care Administrator
06.2006 - Current

Job overview

  • Currently experienced within Dynamics
  • Project leading both in Raffle and Gifts Campaigns
  • Processing of Direct Debits, Standing Orders, Credit Cards and Post Office electronic donations - Transcash
  • Leading in Data Integrity - updating database monthly
  • Align and reflect business goals through KPI
  • Adhering to GDPR regulations to high standard
  • Taking on various roles when required whilst taking a fresh approach to current and new procedures
  • Creating and completing Purchasing Orders in a timely manner
  • Communications with office managers to understand department priorities and workload
  • Oversee effective file management to keep records up to date
  • Oversee stationery orders
  • Answer department emails within target timeframes to meet company communication targets
  • Cover reception when required
  • Adhere to appropriate behavior, which demonstrates a commitment to and the upholding of the Code of Conduct and the Associated Polices of Concern Worldwide
  • Able to communicate across the organization with a professional and friendly manner

Education

American College
Merrion Square, Dublin 2

Associate of Arts from Humanities And Psychology
09.1995 - 05.1996

University Overview

Ballyfermot Music College
Ballyfermot, Dublin 10

09.1993 - 06.1995

University Overview

  • Diploma in musical performance, producing and composing

Skills

  • I have 17 years of experience working with Concern Worldwide
  • Project management for Raffle and Christmas Campaigns
  • Daily processing of Direct Debits for the Direct Dialogue department
  • In charge of Concern Donor Cards
  • Leading in Data Integrity within Dynamics
  • Able to work with deadlines, KPI and GDPR in an efficient manner
  • Able to support other departments while representing Donor Care
  • Experienced in Purchasing Orders
  • Skilled in adapting to different rolls when required whilst supporting Donor Care on a daily basis
  • Stationery Orders
  • Built up relationships with external companies
  • Communicate with donors by phone, post and email, all within target timeframes
  • Reception cover when required
  • Adhere to appropriate behavior, which demonstrates a commitment to and the upholding of The Code of Conduct and Associated Policies of Concern Worldwide
Availability
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Timeline

Donor Care Administrator
Concern Worldwide
06.2006 - Current
American College
Associate of Arts from Humanities And Psychology
09.1995 - 05.1996
Ballyfermot Music College
09.1993 - 06.1995
Bianca Rohleder