Matheus Rodrigues
Dublin,Ireland
Summary
Food Engineer with multidisciplinary experience spanning food production, quality assurance, operational management, and AI-driven data annotation. Strong background in food safety, process optimization, GMP compliance, quality control, and customer operations across international environments.
Currently working in Generative AI Trust & Safety operations, applying analytical thinking, quality standards, and data review expertise to improve AI model accuracy and safety. Combines technical engineering knowledge with operational leadership, multilingual communication, and cross-functional collaboration. Fluent in English, Portuguese, and Italian.
Overview
19
19
years of professional experience
Work history
Generative AI Data Annotator
Covalen
Dublin
2023.01 - 2026.05
- Review and annotate multilingual text, image, and audio datasets to improve AI model accuracy, quality, and safety.
- Conduct quality assurance, bias detection, and escalation handling for complex or sensitive content.
- Apply analytical and process-oriented methodologies aligned with quality and compliance standards.
- Collaborate with policy, linguistic, and engineering teams to improve operational consistency and efficiency.
- Maintain high productivity and precision while handling confidential and regulated data.
Restaurant Operations & Customer Service
Trattoria Il Francescano
Florence
2022.01 - 2023.01
- Supported daily restaurant operations in a high-volume food service environment.
- Delivered high-quality customer service while maintaining operational organization and teamwork.
- Contributed to food service quality standards and customer satisfaction initiatives.
Operations Supervisor
ITZZA
São Paulo
2021.01 - 2022.01
- Supervised a team of 20+ employees in food service operations.
- Improved operational efficiency, workflow organization, customer satisfaction, and cost control.
- Implemented process improvements that increased productivity and reduced operational waste.
- Supported compliance with quality and service standards.
Career Break
2020.01 - 2021.01
- Family care responsibilities during the global pandemic.
Responsible for Quality & Service
Sapore S.A
São Paulo
2019.01 - 2020.01
- Led quality control and customer service initiatives within a large-scale food service operation.
- Monitored service standards, customer satisfaction, and operational performance indicators.
- Delivered staff training focused on quality, hygiene, and service improvement.
- Collaborated across departments to optimize operational efficiency and reduce complaints.
Maitre / Restaurant Manager
Empório Frutaria
São Paulo
2016.01 - 2018.01
- Managed daily restaurant operations, customer relations, and staff supervision.
- Coordinated recruitment, scheduling, training, and service quality initiatives.
- Ensured operational efficiency and high standards of customer experience in a fast-paced environment.
Food Industry Intern
Bokada Doces
Campo Mourão
2015.01 - 2015.01
- Supported food production monitoring, quality control, GMP training, audits, and reporting activities.
- Assisted with recipe standardization and production cost analysis.
- Participated in continuous improvement activities related to food safety and manufacturing processes.
Academic Monitor – Unit Operations I & II
Federal University of Technological Paraná
2014.01 - 2015.01
- Assisted students with engineering coursework and practical exercises related to industrial operations and process engineering.
Director of Management Operations
AIESEC
2013.01 - 2014.01
- Managed recruitment, operational documentation, and administrative activities for the local organization unit.
Academic Monitor – Thermodynamics
Federal University of Technological Paraná
2013.01 - 2013.01
- Assisted students with technical coursework and educational materials related to thermodynamics principles.
Talent Management
AIESEC
2012.01 - 2013.01
- Supported recruitment and people management initiatives while developing leadership and organizational skills.
Laboratory Technician – Milk Microbiology
ITAL – Instituto de Tecnologia de Alimentos
2007.01 - 2008.01
- Conducted microbiological analysis of dairy products and laboratory quality procedures.
- Supported audits, reporting, and laboratory operational activities.
- Coordinated laboratory support activities while ensuring compliance with quality and hygiene standards.
Education
Bachelor’s Degree - Food Engineering
Federal University of Technological Paraná
Skills
- Food Safety & Quality Control
- GMP & Hygiene Standards
- Food Production Processes
- Process Improvement & Operational Efficiency
- Quality Assurance & Compliance
- Microbiological Analysis
- Production Monitoring
- Audits & Reporting
- AI Data Annotation & Quality Assurance
- Trust & Safety Operations
Food Engineering & Quality
AI & Data Operations
- Content Moderation & Policy Enforcement
- Bias Detection & Adversarial Review
- Sensitive Content Handling
- Data Accuracy & Process Compliance
- Team Leadership & Staff Training
- Cross-Functional Collaboration
- Customer Service & Conflict Resolution
- Operations Management
- Analytical Problem Solving
- Multilingual Communication
Leadership & Operations
Languages
Portuguese
Native
English
Fluent
Italian
Fluent
Timeline
Generative AI Data Annotator
Covalen
2023.01 - 2026.05
Restaurant Operations & Customer Service
Trattoria Il Francescano
2022.01 - 2023.01
Operations Supervisor
ITZZA
2021.01 - 2022.01
Career Break
2020.01 - 2021.01
Responsible for Quality & Service
Sapore S.A
2019.01 - 2020.01
Maitre / Restaurant Manager
Empório Frutaria
2016.01 - 2018.01
Food Industry Intern
Bokada Doces
2015.01 - 2015.01
Academic Monitor – Unit Operations I & II
Federal University of Technological Paraná
2014.01 - 2015.01
Director of Management Operations
AIESEC
2013.01 - 2014.01
Academic Monitor – Thermodynamics
Federal University of Technological Paraná
2013.01 - 2013.01
Talent Management
AIESEC
2012.01 - 2013.01
Laboratory Technician – Milk Microbiology
ITAL – Instituto de Tecnologia de Alimentos
2007.01 - 2008.01
Bachelor’s Degree - Food Engineering
Federal University of Technological Paraná