Liam Tobin
Dublin
Summary
I am a friendly, hardworking individual who has recently graduated from Maynooth University with a 2:1 in my degree where I developed strong analytical and critical thinking skills. I am passionate about keeping fit and helping others, as evident from my recent graduation from a personal training course. With almost five years of experience as a sales assistant, and my more recent office experience in the HSE, I have developed my customer service, teamwork, and problem-solving abilities. I am motivated to apply my college education and work experience to tackle new challenges and achieve my career goals.
Overview
6
6
years of professional experience
Work History
Clerical Officer
Health Service Executive
Finglas, Dublin
2023.09 - Current
- Completed necessary training to become permanent staff.
- Ensured compliance with all relevant GDPR rules and regulations while dealing with client data.
- Performed data entry tasks accurately and efficiently.
- Proficient use of the Oracle Database system in order to process medical card applications.
- Successfully handled workloads and met daily goals.
- Proficient use of both microsoft excel and microsoft word.
- Effectively communicated with teammates, supervisors, managers, and other teams, both verbally and through email.
- Handled confidential information in a discreet manner.
- Verified accuracy of information on forms completed by customers or clients before submitting for processing.
- Financially assessed clients based on their income and outgoings.
Sales Assistant
Diffney Menswear
Blanchardstown Shopping Centre, Dublin
2018.10 - 2023.09
- Greeted customers and provided assistance with product selection.
- Received, unpacked and stored incoming stock items.
- Assisted customers with exchanges and refunds.
- Replenished merchandise on shelves as needed throughout the day.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
- Processed special orders for out-of-stock items when necessary.
- Maintained cleanliness of the sales floor area at all times.
- Communicated with other Diffney Menswear stores across Dublin to organise stock exchanged.
- Assisted in the training of new staff.
- Provided phone-based customer service.
Education
National Elite Fitness Professionals Certificate - Personal Trainer, Fitness And Group Instruction
Image Fitness Training
Castle Shopping Centre, Swords, Dublin2024-04
Bachelor of Arts - Sociology And Criminology
Maynooth University
Maynooth, Co. Kildare2023-09
Leaving Certificate -
Catleknock Community College
Diswellstownoad, DiswDiswellstownblin2018-06
Skills
- Stock management
- Data management
- Data entry
- Teamwork
- Organisation and prioritasition of workloads
- Complaint handling
- Customer service
- Call handling
- Proofreading documents
- Excel spreadsheets
- Microsoft word
- Communication
- Client coaching
- Group and individual fitness instruction
Timeline
Clerical Officer
Health Service Executive
2023.09 - Current
Sales Assistant
Diffney Menswear
2018.10 - 2023.09
National Elite Fitness Professionals Certificate - Personal Trainer, Fitness And Group Instruction
Image Fitness Training
Bachelor of Arts - Sociology And Criminology
Maynooth University
Leaving Certificate -
Catleknock Community College
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