Michael Guseynov

• Managed digital and hardcopy files and enforced file-naming conventions to support data accuracy.
• Maintained client confidentiality by ensuring adherence to GDPR standards across all tasks.
• Supported compliance with regulatory requirements and legal restrictions to reduce corporate risk
• Photocopied, laminated and bound documents to support meeting preparation.
• Responded to telephone enquiries from clients, vendors and members of public.

• Followed company standards for service and facility quality to improve repeat customer rates.
• Coordinated maintenance and cleaning work to keep facility in good condition.
• Oversaw selection, supervision and performance of centre staff to keep adequate staffing levels.
• Liaised with senior management and provided ongoing reports to share business performance.
• Answered queries and handled complaints to provide outstanding customer service.
• Maintained strong working relationships with colleagues and senior management.
• Implemented promotional strategies to drive centre traffic and meet profit goals.

Understood the basics of retail work, maintaining a workplace and catering to customer needs.

• Processed cash, card and gift card payments on range of products.
• Completed opening and closing procedures each day.
• Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
• Processed returns and refunds, handling complaints and reporting customer feedback in line with company guidelines.
• Displayed and restocked merchandise by following brand guidelines.
• Resolved customer complaints and answered queries about store products.