- GAA
- Soccer
- Rugby
- Cycling
- Walking
Roisin Frost
1 Millcourt Sixmilebridge
Summary
Detail-oriented Administrator/Junior Manager with strengths in building strong relationships with internal teams and external suppliers to drive procurement efficiency and enhance operational effectiveness. Dedicated professional skilled in delivering excellent customer service and resolving queries with effective communication. Engages proactively with clients to understand their needs, maximising customer satisfaction and loyalty. Collaborates seamlessly with team members to achieve shared goals and drive operational success.
Overview
31
31
years of professional experience
Work History
Grade 5 Clerical Officer
Limerick & Clare Education & Training Board
Limerick, Ireland
02.2006 - Current
- Engaged with customers to better understand needs and deliver excellent service.
- Built and maintained courteous and effective working relationships.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Picked up additional tasks to aid team success.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Maximised customer engagement and satisfaction by delivering excellent customer service.
- Collaborated with team members to achieve target results.
- Negotiated pricing, credit terms and transportation with suppliers.
- Built strong relationships with suppliers to optimise performance and guarantee contract deliverables.
- Coordinated with internal departments to understand procurement needs and specifications, ensuring accurate fulfilment of requirements.
- Negotiated contracts with suppliers to secure cost-effective procurement solutions, achieving significant annual savings.
- Managed inventory levels through strategic procurement planning, avoiding stock-outs and excess inventory.
- Negotiated with suppliers and implemented contracts to secure value for money and maximise resources.
- Evaluated supplier quotations and conducted comparisons to leverage and deliver on budgets.
- Reported on procurement activities and achievements to senior management, providing insights for strategic decision-making.
- Managed supplier relationships to foster long-term partnerships and ensure consistent supply chain stability.
- Purchased supplies with optimum quality for business needs and budget goals.
- Controlled inventory supplies to maintain optimal levels to maximum revenue.
- Forged and maintained positive working relations with suppliers.
- Outlined quantities, costs and delivery dates specifications for purchasing requirements.
- Managed procurement costs, guaranteeing expenditures never exceeded allocated budget.
- Secured competitive prices when purchasing merchandise through wholesalers.
- Conducted tender processes and sourced suppliers to effectively meet business needs and fulfil organisational strategy.
Clerical Officer-Grade 3
Limerick Institute of Technology
11.2005 - 01.2006
- It was a 3 month contract with L.I.T. I was based in accounts payable. Dealing with invoices/Credit Assessing (Registration, Posting, Purchase Orders). Processing Weekly Cheque Run. Monitoring Supplier Statements. Relevant Payment Cards. Withholding Tax. Sub-contractors Tax. New Suppliers/Tax Clearance Certificates. Extensive use of the Finance Agresso system. Entered payments for adult education courses.
- A higher education institution in Ireland.
Receptionist/Administrator/Customer Service
05.2004 - 11.2005
- In May 2004, I returned home from Dublin, when my mother was diagnosed with cancer, and have worked as a temporary placement. These positions were mainly clerical and secretarial duties in a variety of the following companies.
- Enterprise Ireland Shannon 7 wk contract Reception/Administration. Pembroke Capital 4 wk contract Reception/PA to Manager. Primelearning 2 wk contract Reception. RSEL 6 wk contract Reception/Administration/HR. Sherry Fitzgerald Limerick 2 wk contract Reception/Administration. McMahon’s Builders 5 wk contract Customer Services/Reception/Cashier. Banta Global 2 wk contract Reception/HR/Administration. La Crème Agency 2 wk contract Reception. 4 day contract Reception.
- My positions included the following duties: Diary Management, Post, Word, Excel, PowerPoint, Access, Email, Internet, Lotus Notes, In-house Database, Reports/Scanning, Reception/Admin/PA, Stationary, Filing, Petty Cash, Dictaphone typing.
Receptionist
Irish Farmers Association
02.2004 - 05.2004
- I was working for 2 months with the Irish Farmers Association in Dublin. My duties were: Reception, Dealing with Post, Booking of taxis, Booking of Meeting Rooms, Stationary orders, Dealing with couriers, Sending out of Board meeting minutes, PA.
Receptionist/Administrator
Irish Small & Medium Enterprises Association (ISME)
09.2002 - 02.2004
- I worked for a lobbying group, based at 17 Kildare Street. We lobbied for better conditions for the small to medium Businesses all over the country.
- My duties were: Reception - I operated a switchboard with 20 incoming lines and 15 extensions. Dealing with the post/couriers, ordering stationary, Organised meetings (sandwiches/tea/coffee etc.). Dealing with Subscription cheques, Entering information to a spreadsheet, Doing regular bank lodgments. Organised briefing sessions and was involved in organising the Annual Conference of 2002 in Galway and 2003 which was held in Kilkenny (10th Anniversary). Setting up of databases and Dictaphone typing. Distribution of Guidelines for Employers (Employers Obligations). Ensuring that monthly newsletter was sent to all members. Faxing out press releases, Ringing radio stations/TV stations to ensure that they received them.
- A lobbying group for small to medium businesses in Ireland.
Clerical Officer
Department of Agriculture Regional Veterinary Laboratory
02.2002 - 09.2002
- I have worked in the Regional Veterinary Laboratory. My duties were: Answering phones, Writing up reports, Dealing with incoming and outgoing post. Dealing with veterinary surgeons and farmers alike on a daily basis via phone, fax and by post. Recording the relevant information from Vets/Farmers in order to help the in-house vet make a prognosis as to why the animal died. Responsibility for doing the bi-monthly accounts for all the vets in the Munster region (doing up invoices and reports). Dealing with invoices and when authorized I had the Senior Research Officer sign off on the invoices before I sent them to our head office in Dublin, where payment was processed.
Clerical Officer
Land Registry Dublin
10.1999 - 02.2002
- I was a Clerical Officer working in Land Registry. My duties were: I was on 2 years probation, which I successfully completed. Dealing with incoming/outgoing post, Engrossing of Legal Documents, Informing solicitors that Registration of Title had been completed. Dealt with queries from members of the public/solicitors both over the phone and in person, relating to ownership of properties. Required knowledge of legal documents which were to be lodged to a dealing before being dealt with.
- A department within The Department of Justice, Equality and Law Reform.
Data Entry Administrator
Tyco Electronics
02.1997 - 10.1999
- I was a Data Entry Clerk. My duties were: Entering information that was manufactured on the factory floor. Putting together reports, to enable Planners to give exact figures of product to be made for the following week, with regards to orders, and to how much stock we had stored in our warehouse. I was responsible for reconciliation of accounts (during holidays/Sickness). I was regularly working to deadlines e.g. preparation of end of month accounts etc.
Catering Assistant
Shannon Catering
04.1995 - 01.1997
- I worked as a Catering Assistant in Shannon Airport. My duties were: Manufacturing flight Dinners. Accommodating passengers on delayed flights. Preparing food for the restaurant that opened at 6.00am every morning. This involved food preparation to exceptional hygiene standards. I participated in a Food Hygiene and Safety Course for this particular job. I also assisted in Stocktaking and Ordering. Due to the nature of the job, teamwork was essential with regard to food ordering, storage, stock rotation and preparation.
Education
Certificate of Higher Education - Human Resource Management
LCFE
Limerick, LK2023
Certificate of Higher Education - Supervisory Management
LCFE
Limerick2016
Certificate of Higher Education - Training & Development (Train the Trainer)
LCFE
Limerick2015
Leaving Certificate -
St. Caimins Community School
Shannon, County Clare01.1995
Skills
- Microsoft Word
- Excel
- PowerPoint
- Microsoft Outlook
- Customer service
- Records administration
- Document scanning
- Inventory management
- Procurement planning
- Time management
- Team collaboration
- Problem solving
- Communication skills
- Relationship building
- Attention to detail
- Data entry
- Confidential and discreet
- Data entry efficiency
- Microsoft applications proficiency
- Professionalism
- Supplies and stock control
- Time prioritisation
- Purchasing and supplies administration
- Purchase order creation
- Stock management
- Requisition management
Custom Section
- Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.
- Previous secretary of The Land Registry Sports and Social Club.
References
- Mr. Kevin Fitzpatrick, Head of Finance & Procurement, Limerick & Clare Education & Training Board - 061 - 442100
- Ms. Carmel Prendergast, Procurement Department, Limerick & Clare Education & Training Board - 061-442100
Personal Information
Hobbies: Gaelic Games - Gaelic Football and Camogie, Cycling, Walking, Reading, Listening to Music
Interests
Timeline
Grade 5 Clerical Officer
Limerick & Clare Education & Training Board
02.2006 - Current
Clerical Officer-Grade 3
Limerick Institute of Technology
11.2005 - 01.2006
Receptionist/Administrator/Customer Service
05.2004 - 11.2005
Receptionist
Irish Farmers Association
02.2004 - 05.2004
Receptionist/Administrator
Irish Small & Medium Enterprises Association (ISME)
09.2002 - 02.2004
Clerical Officer
Department of Agriculture Regional Veterinary Laboratory
02.2002 - 09.2002
Clerical Officer
Land Registry Dublin
10.1999 - 02.2002
Data Entry Administrator
Tyco Electronics
02.1997 - 10.1999
Catering Assistant
Shannon Catering
04.1995 - 01.1997
Certificate of Higher Education - Human Resource Management
LCFE
Certificate of Higher Education - Supervisory Management
LCFE
Certificate of Higher Education - Training & Development (Train the Trainer)
LCFE
Leaving Certificate -
St. Caimins Community School