Jason O'Sullivan
Dublin
Summary
I have 18 years' experience managing and leading staff, projects and work steams across two Local Authorities. I have worked in five different departments and multiple sections. All roles to date have required me to draw on all my previous experience and knowledge to achieve results.
With a proven track record at Dún Laoghaire Rathdown County Council, I excel in transforming customer service and project management processes, leading teams to enhance performance and innovation. My expertise in conflict resolution and process improvement has significantly increased productivity, showcasing my ability to mentor and drive cross-functional collaboration effectively.
I have delivered initiatives that improved service quality and response times. Demonstrated leadership and conflict resolution skills in high-pressure environments.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.
Overview
19
19
years of professional experience
Work History
Grade 7 - Customer Service Manager
Dún Laoghiare Rathdown County Council
02.2023 - Current
- Current Salary €72,069
- Management of DLR Customer Service Hub (Civic Hub) - 22 team members to ensure top-quality service.
- Management of Customer Relationship Management System
- Identified improvement opportunities to refine customer service processes.
- Coordinated training sessions for staff to elevate service standards and optimise performance.
- Established team priorities, maintained schedules and monitored performance.
- Fostered an environment of continuous improvement, encouraging team innovation.
- Increased team productivity by implementing streamlined communication procedures.
Grade 7 - Project Manager - P.M.D.S Redevelopment
Dún Laoghaire Rathdown County Council
02.2021 - Current
- Grade 7 Salary Scale €52,252 - €75,728
- Management of PMDS Redevelopment Project in DLR
- Management of staff Consultation & Report of Findings
- Designed a new digital system - ePMDS
- Redesigned Local Authority Competency Framework and introduced Skills Matrix
- Full Reporting Suite implemented to track and report progress across the organisation.
- Introduced Change Management principles and improved communications on new
PMDS process - Changed DLR culture and attitude towards PMDS
Grade 6 - Senior Staff Officer
Dún Laoghaire Rathdown County Council
02.2018 - 02.2021
- Grade 6 Salary Scale €55, 641 - €67, 977
- 2 Roles held at Grade 6, Management of Council Meetings -and Local Community Development Committee (LCDC) Coordinator.
- Manage the performance - 7 team members Council Meetings Section / 4 Team Members in LCDC Section.
- Co-ordinate the effective working of County Council Meetings (County Council,Area Committee, Organisation, Procedure & Protocol, Committee and Deputations).
- Manage the roll-out of our new Meeting System (DlrMeetingPoint) including discovery, design, testing, training across the organisation.
- Management of responses to Councillor Motions and Questions submitted on Council Agendas.
- Develop and support LCDC to implement community and shared community/economic actions in Local Economic Community Plan.
- Co-ordinate LCDC's broad ranging programme of activities, attendance at LCDC meetings and reporting requirements.
- Co-ordinate and Support the effective working of the Joint Policing Committee and Local Policing forum, Public Participation Network and dlr Volunteer Corp.
- Contribute to corporate publications and performance indicator reports including Annual Report, Budget Report, KPIs, PPN Report and Social Media Platforms.
Grade 5 - Site Manager -Traveller Accommodation
South Dublin County Council
02.2017 - 02.2018
- Grade 5 Salary Scale €52,206 - €60,051
- Management of SDCC 15 residential caravan sites.
- Management foreman of works and a team of caretakers and supervision of office staff.
- Meet with Traveller Representative Groups, residents & Councillors at subcommittee & resident association meetings.
- Developed Pilot Bin Collection Scheme for SDCC sites.
- Serving of notices on illegal encampments & issuing of warning letters where appropriate.
- Recording incidents of Anti-Social behavior and follow up interviews with tenants to prevent the escalation of any issues.
- Liaise with caretakers and tenants on site to prevent escalation of any issues.
- Initiate formal warning protocols where necessary.
- Liaise with the Gardaí and Revenue & Customs to co-ordinate site visits.
- Diffuse potentially dangerous situations.
Grade 5 - Financial Management Section
Dún Laoghaire Rathdown County Council
01.2013 - 02.2017
- Salary Scale €50,206 - €60, 051
- Coordination of the revenue budget process across all departments.
- Managed Local Property Tax public consultation process and report to Council.
- Responsible for maintaining and updating the dlr's Fixed Asset Register.
- Management responsibility for the Agresso Help Desk. Agresso is the Council's Financial Computer System.
- Technical support during AFS process.
- Strengthened communication skills and gained confidence in my ability to lead from this experience.
Grade 3 / Grade 4 Finance Department
Dún Laoghaire Rathdown County Council
05.2006 - 01.2013
- Salary Scale €29, 811 - €46, 945
- Agresso Support - Staff training across the organisation at group and individual sessions.
- Implementing upgrades, chart of account changes and importing files to the system.
- Financial officer on EU Projects
- Created a new Bank Reconciliation System
- Reconciling Agresso to DLR's 16 bank accounts
- Meeting strict central government deadlines
Education
Bachelor of Arts - Public Management
Institute of Public Administration
Dublin, Ireland04-2027
Professional Diploma - Coaching & Mentoring
Kingstown College
Dublin, Ireland12-2024
Skills
- Customer service
- Management & Leadership
- Conflict resolution
- Performance management
- Training development
- Process improvement
- Project management
- Cross-functional collaboration
- Mentoring skills
- Interpersonal skills
Timeline
Grade 7 - Customer Service Manager
Dún Laoghiare Rathdown County Council
02.2023 - Current
Grade 7 - Project Manager - P.M.D.S Redevelopment
Dún Laoghaire Rathdown County Council
02.2021 - Current
Grade 6 - Senior Staff Officer
Dún Laoghaire Rathdown County Council
02.2018 - 02.2021
Grade 5 - Site Manager -Traveller Accommodation
South Dublin County Council
02.2017 - 02.2018
Grade 5 - Financial Management Section
Dún Laoghaire Rathdown County Council
01.2013 - 02.2017
Grade 3 / Grade 4 Finance Department
Dún Laoghaire Rathdown County Council
05.2006 - 01.2013
Bachelor of Arts - Public Management
Institute of Public Administration
Professional Diploma - Coaching & Mentoring
Kingstown College
Similar Profiles
Trinity Cooper-ArdayTrinity Cooper-Arday
Year 3 Classroom Teacher at Dún Laoghaire ETNSYear 3 Classroom Teacher at Dún Laoghaire ETNS
Kimberli-Rochelle RobinsonKimberli-Rochelle Robinson
Confidential Legal Secretary at County Of San Diego - County CouncilConfidential Legal Secretary at County Of San Diego - County Council
Sundar SubediSundar Subedi
Pension Trainee at Surrey County CouncilPension Trainee at Surrey County Council