Ashhad Ur Rehman Sherwani
Dublin
Summary
Dedicated customer service representative with proven skills in communication and problem-solving. Successfully managed inquiries and collaborated with teams to enhance client satisfaction and retention.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Key Account Customer Service Representative
Rex D - Blauda
Karachi
11.2024 - 07.2025
- Managed customer inquiries and resolved issues through various communication channels.
- Collaborated with sales teams to ensure client satisfaction and retention.
- Processed orders and tracked shipments to maintain accurate delivery schedules.
- Assisted customers in product selection and provided detailed information.
- Processed transactions accurately using point-of-sale system.
Business Development Executive
Divinatory Solutions
Karachi
07.2024 - 10.2024
- Developed relationships with potential clients to identify business opportunities.
- Assisted in creating marketing materials to promote services and products.
- Conducted market research to understand industry trends and customer needs.
- Coordinated meetings between clients and internal teams for project alignment.
Education
Master of Science - Computing
Griffith College
Dublin, Ireland09-2026
Bachelor of Science - Computer Science
Hamdard University
Karachi08-2024
Skills
- Programming languages
- Customer service
- Project management
- Business development
- Market research
- Effective communication
- Problem solving
- Team collaboration
- Task prioritization
- Critical thinking
- Dependable and responsible
- Research
- MS office
Languages
Urdu
First Language
English
Advanced (C1)
C1
Certification
- Completed a Udemy course, 'Master Ethereum and Solidity Programming from Scratch,' in July 2023. This course helped me grasp the Solidity language and get to know more about blockchain technologies.
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Key Account Customer Service Representative
Rex D - Blauda
11.2024 - 07.2025
Business Development Executive
Divinatory Solutions
07.2024 - 10.2024
Master of Science - Computing
Griffith College
Bachelor of Science - Computer Science
Hamdard University