Janet Smith

• Managed cross-functional teams to optimize workflow efficiency and collaboration.
• Oversaw daily operations, ensuring alignment with organizational goals.
• Developed operational policies that enhanced service delivery and customer satisfaction.
• Collaborated with stakeholders to align strategies with business objectives.
• Ensured compliance with applicable laws and regulations governing operations.
• Identified process improvement opportunities through data analysis and research methods.
• Guided technical implementations for business operation initiatives.
• Established relationships with external vendors to support organizational needs.
• Maintained the Deputy HR Director function.

• Facilitated conflict resolution sessions to promote a positive workplace environment.
• Assisted in designing and executing employee engagement initiatives to boost morale.
• Collaborated with management on workforce planning and organizational development strategies.
• Directed HR programs, policies and processes to improve operational efficiency.
• Assisted in developing succession planning strategies for key positions within the organization.
• Managed recruitment processes to attract top talent for various positions.
• Developed and implemented employee training programs to enhance skills and knowledge.
• Maintained the Deputy HR function.

• Oversaw daily operations of the Light Rail System to ensure efficient and safe service delivery across all transport routes.
• Maintained exceptional safety standards, achieving highest compliance across all operations.
• Implemented safety protocols and compliance measures to maintain operational standards.
• Coordinated with local authorities to align transport services with community needs.
• Developed training programs for employees to enhance skills and service quality.
• Devised and implemented a robust business resilience strategy.
• Analysed operational data to identify areas for process improvement and efficiency gains.
• Fostered communication among multiple teams to streamline workflows and resolve issues promptly.
• Led initiatives to enhance customer satisfaction through service innovation and responsiveness.
• Managed day-to-day operations of a large staff in multiple departments.
• Managed staff scheduling and resource allocation for optimal workforce utilization.
• Maintained the role of Emergency Response Director.

• Oversaw daily airline operations and ensured compliance with industry regulations, contracted activities guaranteeing uninterrupted service delivery.
• Managed team performance and facilitated effective communication among departments.
• Implemented process improvements to enhance operational efficiency and service quality.
• Coordinated scheduling of flights and optimized resource allocation for maximum effectiveness.
• Collaborated with stakeholders to align operational strategies with organizational goals.
• Provided leadership, mentorship, and guidance to team members in order to foster a collaborative work environment.
• Identified potential risks associated with operations activities and developed mitigation strategies.
• Created reports that tracked key performance indicators related to operations objectives.
• Developed long-term strategies for improving operational efficiency while maintaining high quality service levels.

Managed daily operations to ensure compliance with company policies and procedures.

• Directed operations for over 1,000 cabin crew, maintaining high service excellence standards.
• Streamlined scheduling workflows to align aircraft with commercial and technical specifications.
• Analyzed disruptions and implemented solutions to minimize operational impact.
• Conducted internal audits to verify adherence to operational standards.
• Formulated service guidelines enhancing consistency
• Delivered schedules that met KPIs while adhering to safety, compliance, and security standards.
• Conducted regular safety audits to identify hazards and recommend improvements.
• Investigated accidents to determine root causes and implement corrective actions.
• Developed and updated emergency response procedures.

• Managed recruitment processes to attract top talent across multiple positions.
• Directed HR programs and policies to enhance operational efficiency.
• Developed and implemented training programs to improve employee skills and knowledge.
• Coordinated performance appraisal processes for effective evaluation of contributions.
• Executed employee engagement initiatives to boost morale and retention.
• Conducted exit interviews to gather feedback for improving retention strategies.
• Advised employees on best practices to achieve desired work environment and performance.
• Oversaw HR training programs to ensure alignment with organizational goals.

• Managed security operations for passenger safety and facility protection.
• Oversaw incident response procedures and ensured compliance with safety regulations.
• Developed training programs for security personnel and facilitated ongoing education.
• Collaborated with local law enforcement to enhance airport security measures.
• Analyzed security threats and implemented strategies to mitigate risks effectively.
• Coordinated emergency drills to test response readiness of security teams.
• Reviewed and updated security policies in alignment with industry best practices.
• Led cross-functional teams to streamline communication during critical incidents.
• Developed operational strategies to enhance workflow efficiency and team productivity.