Joanne Connor
Louth
Summary
Well-organized receptionist with over 10 years experience in a fast paced woking environment. Ability to work as part of a team and understand the importance of the company's values and morals to ensure all clients/customers get high quality customer service. Knowledge in computer systems and daily operations of the reception.
Overview
16
16
years of professional experience
Work History
Front Office Manager
Radisson Blu Hotel
Dublin , Ireland
2010.04 - 2023.11
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
- Ensured compliance with hotel policies and procedures.
- Analyzed daily reports such as occupancy rate report, revenue report.
- Supervised the preparation of guest bills and invoices ensuring accuracy before issuing them to guests.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Planned and delivered training sessions to improve employee effectiveness and promote team work importance.
- Assisted in recruiting, training, evaluating and developing staff members in order to maintain high standards of performance.
- Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.
Front Desk Receptionist
The d hotel
Drogheda , Ireland
2008.03 - 2010.01
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Monitored visitor access control systems including issuing identification badges when necessary.
- Coordinated travel arrangements for employees and visitors when required.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
Education
Distinction - Travel And Tourism Level 5
Drogheda Institute of Further Education
Drogheda2004-08
Skills
- Customer Service
- Issue Handling
- Administrative Support
- Effective Multitasking
- Property Management Systems
- Complaint Handling
- Administrative Skills
- Data Entry
References
References available upon request.
Timeline
Front Office Manager
Radisson Blu Hotel
2010.04 - 2023.11
Front Desk Receptionist
The d hotel
2008.03 - 2010.01
Distinction - Travel And Tourism Level 5
Drogheda Institute of Further Education
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