Damian Norton
Athlone,Westmeath
Summary
Dynamic and highly dependable professional with a proven track record in customer service and team supervision. Demonstrates inspiring leadership through effective staff training, mentoring, and strategic planning. Skilled in money handling, stock ordering, and store layout planning, with a strong focus on health and safety. Known for problem-solving abilities and visual creativity to enhance store presentation. Committed to fostering a trustworthy environment while pursuing opportunities for career advancement in retail management.
Overview
8
8
years of professional experience
4030
4030
years of post-secondary education
Work History
Retail Assistant
Penney's Athlone
Athlone, Westmeath
10.2016 - 03.2025
- Delivered outstanding in-store experience through positive and attentive customer service
- Continually replenished stock in line with sales records, keeping well-maintained, presentable item displays
- Minimised long register queues by completing sales transactions quickly and accurately
- Helped customers to locate specific products by conducting thorough stockroom checks, delivering exceptional service
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times
- Operated cash registers with proficiency during high-volume shopping times, reducing customer queues
- Processed cash and debit payments accurately and efficiently, minimising till discrepancies
Service Leader
Penney's Athlone
Athlone, Westmeath
10.2020 - 01.2023
- Assisted Management in ensuring the operation of cash points/fitting rooms and floor run smooth on a daily basis
- Registers- answering bells authorising transaction voids, customer service, cash lifts, queue control, cashing up
- Supervised Till points
- Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently
- Managed staff rotas, planning workloads effectively and strategically
- Dealt with customer complaints and rectified product and service issues
- Resolved complaints to achieve full customer satisfaction
- Carrying out register training
- Counted cash takings at end of shifts, and cashed up money
- Led team members by example, showcasing exceptional customer service standards through the store
- Performed spot check on register before staff change over, reducing till discrepancies
- Managed staffing schedules for cashiers, accurately anticipating customer volume to ensure optimal coverage
- Approved customer refunds and exchanges upon close item inspection
Department colleague
Penney's Athlone
Athlone, County Westmeath
03.2024 - Current
- Provided an outstanding in store experience through positive and attentive customer service
- Use all available data to gain full knowledge of my department's performance to drive sales and meet targets
- Regularly review and manage the commercial planning, planograms and period layouts across my department on a daily/weekly and periodic basis
- Create commercial and inspiring displays in my department which enhance the customer experience attracting footfall and sales
- Placing orders for products to replenish stock levels
- making sure all reduced items are displayed together and marked with corrected reduced price stickers
- Go through reports with my department manager on a weekly basis to ensure my department meets its targets and sales
- Maintained an easy-to- navigate stock room systems, ensuring products were stored and displayed in order
- Continually replenished stock in line with sales records, keeping well maintained presentable item displays.
- Unitized expertise in visual merchandising to create an eye-catching feature walls, encouraging increased footfall
- Enhanced visual merchandising replenishment and presenting items to style guides
- Maximized sales opportunities through strategic stock management, maintaining operational stock levels and forecasting trends and sales
- Carried out day-to-day duties accurately and efficiently.
Education
Junior certificate -
Athlone community collage
Athlone, co.westmeathLeaving Certificate -
Athlone community collage
Athlone, co.westmeathSkills
- Fast learner
- Highly dependable
- Trustworthy
- Money handling
- Team supervision
- Customer service
- Inspiring leadership
- Staff training
- Till spot checks
- Training and mentoring
- Health and safety
- Problem-solving
- Strategic planning
- Stock ordering
- Store layout planning
- Visual creativity
Timeline
Department colleague
Penney's Athlone
03.2024 - Current
Service Leader
Penney's Athlone
10.2020 - 01.2023
Retail Assistant
Penney's Athlone
10.2016 - 03.2025
Junior certificate -
Athlone community collage
Leaving Certificate -
Athlone community collage
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