Arleen Delaney
Athlone
Summary
I'm a resourceful Assistant Manager with a strong track record of staying productive and getting things done efficiently. I have hands-on experience in team leadership, day-to-day operations, and delivering excellent customer service. I'm confident in my communication skills and enjoy solving problems quickly and effectively. Time management is one of my strengths, and I work hard to keep things running smoothly while supporting a positive, motivated team environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager
Sheraton Athlone Hotel
Athlone
09.2023 - Current
- Monitored employee attendance records, timekeeping, and payroll information.
- Established processes for monitoring customer satisfaction levels.
- Coordinated with other departments to ensure smooth flow of operations.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Supervised daily operations including scheduling shifts, assigning duties.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Collaborated with management on developing strategic plans for achieving business goals.
Supervisor
Poppy Fields Cafe
Athlone
11.2022 - 09.2023
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
Manager
Bastion Kitchen
Athlone
11.2020 - 11.2022
- Oversee daily café operations to ensure efficiency, quality, and adherence to health and safety standards.
- Collaborate with chefs to design seasonal, plant-based menus, using local and sustainable ingredients.
- Develop and maintain relationships with local farmers and producers.
- Ensure all menu items meet vegan and vegetarian dietary standards.
- Educate customers about menu offerings, ingredients, and health benefits.
- Monitor and reduce waste to support sustainable practices and control costs.
Sales Assistant
Selectra
Madrid
01.2020 - 11.2020
- Make outbound calls to potential residential and business customers.
- Present and promote electricity plans in a clear, professional, and persuasive manner.
- Achieve daily, weekly, and monthly sales targets, and performance metrics.
- Ensure all sales comply with company policies, legal regulations, and industry standards.
- Ensure all sales comply with company policies, legal regulations, and industry standards.
- Share feedback from customers to help improve sales strategies and service.
Barista
Bastion Kitchen
Athlone
03.2019 - 01.2020
- Greet customers warmly, and provide knowledgeable, friendly service.
- Operate espresso machines, grinders, blenders, and other café equipment safely and efficiently.
- Handle customer feedback or complaints professionally and promptly.
- Perform routine cleaning and maintenance of machines to ensure functionality and hygiene.
- Balance the till at the start and end of each shift when required.
- Communicate effectively during busy periods to manage workflow and customer wait times.
Kitchen Assistant
Pizzaria Il Basilico
Athlone
04.2018 - 03.2019
- Prepared and cooked a wide variety of pizzas using fresh ingredients and traditional methods.
- Maintained high hygiene and food safety standards in a fast-paced kitchen environment.
- Operate ovens, dough mixers, and other kitchen equipment safely and effectively.
- Manage multiple pizza orders during peak service, without compromising quality.
Kitchen Assistant
Apache Pizza
Athlone
07.2016 - 03.2019
- Take customer orders in-store and over the phone with accuracy and friendly service.
- Assist with opening and closing duties, including setting up stations, and cleaning.
- Maintain the cleanliness of the kitchen, prep area, and front of house at all times.
- Work as part of a team to ensure fast, quality service and high customer satisfaction.
Skills
- Employee training
- Customer service and satisfaction
- Operational strategies
- Team leadership
- Health and safety
- Inventory management
- Process improvement
- Conflict resolution
Certification
- First Aid Responder
- Fire Marshal Training
- HACCP Level 1 & 2
Timeline
Assistant Manager
Sheraton Athlone Hotel
09.2023 - Current
Supervisor
Poppy Fields Cafe
11.2022 - 09.2023
Manager
Bastion Kitchen
11.2020 - 11.2022
Sales Assistant
Selectra
01.2020 - 11.2020
Barista
Bastion Kitchen
03.2019 - 01.2020
Kitchen Assistant
Pizzaria Il Basilico
04.2018 - 03.2019
Kitchen Assistant
Apache Pizza
07.2016 - 03.2019
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