Musa Memisevic
Mulhuddart
Summary
Highly skilled professional with expertise in communication, time management, and organisational skills. Proven track record in recruitment and selection, employee relations, and customer service. Adept at team collaboration and manual handling instruction, with first aid certification. Committed to enhancing workplace efficiency and fostering a positive work environment.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work history
EHS and Operations Manager
Penney's
Blanchardstown
02.2023 - Current
- Developed and reviewed environmental health and safety (EHS) plans, policies, and systems for workplace safety.
- Ensured compliance with evolving EHS legislation through regular updates and assessments.
- Monitored health and safety performance against key performance indicators and communicated results to stakeholders.
- Delivered leadership development training to management, aligning operational practices with health and safety standards.
- Collaborated with cross-functional teams to establish and pursue EHS objectives.
- Managed vendor relationships to ensure timely delivery of services.
- Analysed performance metrics, identified areas for improvement in operations management.
- Encouraged innovative thinking in the team, fostered an environment of growth and development.
- Reduced overhead costs through efficient resource allocation and budget management.
- Managed inventory efficiently to minimise stock loss and overstock situations.
Department manager
Penney's
Blanchardstown
08.2022 - 02.2023
- Achieved high presentation maintenance standards within department.
- Maximised customer service skills by delegating tasks to retail assistants.
- Implemented coaching techniques based on observations and immediate feedback.
- Partnered with Visual Merchandising team to produce effective visual displays.
- Oversaw team performance and led recruitment efforts for retail assistants.
- Ensured accurate stock room organisation within designated area.
- Identified opportunities for savings while managing controllable costs.
- Fostered positive work environment to strengthen team cohesion.
Supervisor
Penney's
Blanchardstown
05.2021 - 08.2022
- Achieved targets by maximising sales and enhancing team performance.
- Led a team to deliver superior customer service, managing till and uniform logistics.
- Supported P&C in recruitment processes to build a robust workforce.
- Conducted regular performance reviews to foster employee development.
- Incentivised staff for high sales achievements and excellent service delivery.
- Streamlined stock monitoring and order processing using PSR tools.
- Optimised stock availability to boost sales potential within the department.
- Executed pricing strategies on a weekly and monthly basis for revenue maximisation.
Service leader
Penney's
Blanchardstown
05.2012 - 04.2021
- Delivered exceptional customer service by leading a motivated team.
- Prepared daily workloads and strategically allocated tasks for staff.
- Resolved arising problems and issues efficiently to maintain workflow
- Led training efforts for new and existing staff, enhancing skillsets.
- Motivated team members to achieve high sales and service results.
- Provided regular feedback to employees to foster development.
- Created a positive working environment through consistent recognition of team efforts.
Education
Leaving Certificate -
Hartstown Community School
01.1998 - 01.2003
Skills
- Communication skills
- Time management
- Recruitment and selection
- Organizational skills
- Customer service
- Employee relations
- Team collaboration
- Manual handling instructor
- First aid certification
Timeline
EHS and Operations Manager
Penney's
02.2023 - Current
Department manager
Penney's
08.2022 - 02.2023
Supervisor
Penney's
05.2021 - 08.2022
Service leader
Penney's
05.2012 - 04.2021
Leaving Certificate -
Hartstown Community School
01.1998 - 01.2003
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