Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Carly Dunne

Dublin,Ireland

Summary

Results-focused Business Manager with knack for driving operational improvements and team performance. Boosted company revenue through strategic planning and streamlined processes, ensuring customer satisfaction and business growth. Known for fostering collaborative work environment and leading teams towards achieving set goals.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Business manager

McDonald’s Drive Thru
Blanchardstown, Ireland
01.2024 - Current
  • Resolved conflicts amongst staff, promoting a harmonious work environment.
  • Managed budget forecasts to ensure financial stability.
  • Facilitated team building workshops, boosting overall morale.
  • Brought about improved employee engagement through regular feedback sessions and reward schemes.
  • Identified growth opportunities to expand company reach.
  • Conducted performance reviews to identify areas of improvement.
  • Devised sales targets, driving the team's motivation and focus towards achieving them.
  • Coordinated hiring, recruitment and training strategies to build successful administrative team.

Assistant manager

McDonald’s Drive Thru
Dublin, Ireland
06.2023 - 01.2024
  • Improved customer service by implementing new procedures and protocols.
  • Maintained high standards of store cleanliness, enhancing shopping experience for customers.
  • Provided support to manager during audits, ensuring accurate reports.
  • Increased staff productivity by providing comprehensive training programmes.
  • Ensured health and safety compliance, maintaining a safe working environment for all staff members.
  • Provided excellent customer service leading to repeat business and customer loyalty.
  • Streamlined store operations with efficient scheduling.
  • Handled customer complaints effectively, restoring trust in our brand.
  • Handled stock control duties diligently preventing overstocking or shortages.
  • Managed daily operations to ensure smooth running of the shop floor.

Education

Blakestown Community
Blanchardstown

Skills

  • Leadership excellence
  • Target setting
  • Business forecasting
  • Profit and loss understanding
  • Customer relationship management
  • Results-driven
  • Health and Safety Compliance
  • Leadership skills
  • Equipment Maintenance
  • Financial reporting
  • Strategic planning

Certification

  • First Aid Qualified
  • Leadership transition course (Shift Management)
  • Developing the Leader in me (Assistant Management)
  • Leading Great Restaurants (Business Management)

Timeline

Business manager

McDonald’s Drive Thru
01.2024 - Current

Assistant manager

McDonald’s Drive Thru
06.2023 - 01.2024

Blakestown Community

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Carly Dunne