Vanessa Huang
Lucan,Ireland
Summary
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Enthusiastic leader with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Member service officer
Community Credit union
Blanchardstown, Ireland
2024.01 - Current
- Provided excellent member service, building strong relationship through clear communication and problem solving
- Led team initiatives, supporting colleagues and fostering a collaborative work environment
- Great understanding in risk and compliance when opening new accounts and handling sensitive loan documentation adhering to policies for AML.
- Provided excellent member service, assisting with loan pay-outs and account related inquiries.
- Applied positive customer service approach to increase satisfaction levels.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
Lead barista
Famous
Lucan, Leinster
2021.07 - 2023.10
- Trained new staff members for efficient operation of the Bubble tea machines.
- Maintained stock levels to avoid any shortages or excesses.
- Handled cash transactions accurately for smooth business operations.
- Performed all opening and closing duties fully and accurately to maintain cleanliness of bubble tea equipment.
- Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
Campus ambassador
TU Dublin
Dublin, Leinster
2022.10 - 2023.04
- Represented university at various forums for increased visibility and reputation building.
- Provided guided tours around the campus for visitors adding a personalised touch to their visit.
- Engaged with potential students during open days to drive interest in university programmes.
- Coordinated events to highlight campus successes and build student morale.
- Conducted public presentations and prepared materials.
Education
Bachelor of Business - International Business
TU Dublin
Dublin, Leinster 2021.09 - 2025.06
Skills
- Leadership
- Social media marketing
- Multilingual
- Problem-solving
- Team building
- Communication skills
Languages
Chinese (Cantonese)
Native
Chinese (Mandarin)
Native
Certification
- Health and safety champion in Community Credit union - Rowlagh Branch
Accomplishments
- Gaisce Bronze Award - Dedication to personal development and community work
- Student leadership roles - TY Prefect // Mentor to first years
- Student Ambassador - For Confey community college open days
- Student union - Developed strong leadership and problem solving skills through active involvement in student initiatives
- TY business: Butterflywrld - Innovation, management skills
References
References available upon request.
Timeline
Member service officer
Community Credit union
2024.01 - Current
Campus ambassador
TU Dublin
2022.10 - 2023.04
Bachelor of Business - International Business
TU Dublin
2021.09 - 2025.06
Lead barista
Famous
2021.07 - 2023.10