Vanessa Huang
Lucan
Summary
Energetic employee who is well-versed in strong communication and organisational skills. Seeking solutions to problems and applying extensive analytical knowledge to findings. Great multi-tasking, leading group discussions and managing projects. Enthusiastic leader with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Member service officer
Community Credit union
01.2024 - Current
- Provided excellent member service, building strong relationship especially when dealing with death claim insurance.
- Led team initiatives, supporting colleagues and fostering a collaborative work environment by being a staff representative.
- Great understanding in risk and compliance when opening new accounts and handling sensitive loan documentation adhering to policies for AML.
- Provided excellent member service, assisting with loan pay-outs and account-related inquiries.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
Lead barista
Famous
07.2021 - 10.2023
- Trained new staff members for efficient operation of the Bubble tea machines and tills, cash management.
- Handled cash transactions accurately for smooth business operations.
- Performed all opening and closing duties fully and accurately to maintain cleanliness of bubble tea equipment.
Campus ambassador
TU Dublin
10.2022 - 04.2023
- Represented university at various forums for increased visibility and reputation building.
- Provided guided tours around the campus for visitors, adding a personalised touch to their visit.
- Engaged with potential students during open days to drive an interest in university programs.
- Coordinated events to highlight campus successes and build student morale.
Education
Level 8 Bachelor of Business - International Business
TU Dublin
Dublin, Leinster06.2025
Level 5 - Leaving certificate
Confey Community College
Leixlip, Co. Kildare06.2021
Skills
- Leadership & Team building
- Multilingual: English and Chinese
- Proficient in Microsoft 360
- Customer Service
- Problem-solving
- Communication skills
- Experience in Welling IT Scion System
- Proficiency in Progress system
- Goal-oriented mindset
- Cash handling expertise
- Branch operations
- Patience and tolerance
Certification
- Health and safety champion in Community Credit union - Rowlagh Branch
- Google certificate in Digital marketing
LANGUAGES
Chinese (Cantonese) - Native
Chinese (Mandarin) - Native
Awards
- Gaisce Bronze Award - Dedication to personal development and community work.
- Student leadership roles - TY Prefect // Mentor to first years.
- Student Ambassador - For Confey community college open days, Student union - Developed strong leadership and problem-solving skills through active involvement in student initiatives.
- TY business: Butterflywrld - Innovation, management skills
References
References available upon request.
Timeline
Member service officer
Community Credit union
01.2024 - Current
Campus ambassador
TU Dublin
10.2022 - 04.2023
Lead barista
Famous
07.2021 - 10.2023
Level 5 - Leaving certificate
Confey Community College
Level 8 Bachelor of Business - International Business
TU Dublin