Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
References
Personal Information
References
Generic

Thuku Mwangi

DUBLIN,IRELAND

Summary

A seasoned financial professional with expertise in credit analysis, risk management, and anti-money laundering compliance. Demonstrates strong financial literacy and consumer lending expertise, including mortgage lending and loan origination. Adept at cross-selling and providing personal banking guidance to enhance client relationships. Committed to leveraging skills in a dynamic environment to drive growth and ensure regulatory compliance.

Reliable and proactive individual with strong foundation in customer service and financial management. Demonstrates excellent communication skills and problem-solving abilities, ensuring clients receive tailored banking solutions. Poised to make significant impact in role.

Results-driven Universal Banker delivering exceptional customer service and tailored financial solutions. Excel in building long-term client relationships, leading to increased customer satisfaction and retention. Leverage deep industry knowledge to streamline processes, boosting team efficiency and achieving set targets.

Overview

15
15
years of professional experience
10
10
years of post-secondary education

Work history

Universal Banker Relationship Manager

Stanbic Bank Kenya Ltd
Nairobi, Kenya
07.2017 - 09.2023
  • To work closely with the branch leaders and wealth planners to understand the clients’ profiles, needs and expectations in order to provide appropriate advice/recommendations on life and personal lines solutions.
  • Loan monitoring, debt collection, credit administration and loan documentation.
  • Proactively manage Anti Money Laundering while understanding the risks associated with opening of accounts, dealing with mandates and specimen signatures.
  • Cross selling additional products for each existing customer.
  • Responsible for the development of new business and client acquisition through aggressive marketing in Nairobi Region.
  • Maintain high level of customer care
  • Worked closely with the branch leaders and wealth planners to understand the clients’ profiles, needs and expectations in order to provide appropriate advices/recommendations on life and personal lines solutions.
  • Managed to onboard over 158 customers as at April 2023.
  • Managed to bring in 30 new borrowing clients as of end of at April 2023.
  • Brought in deposits of Kshs 62,000,000 as at April 2023.
  • Maintained high level of customer care.
  • Portfolio At Risk maintained at below 3% through aggressive debt recovery processes.
  • Created customer loyalty through excellent service and expert knowledge of financial products.

SME Assistant Customer Relationship Manager

NIC Bank Kenya Ltd
Nairobi, Kenya
08.2015 - 06.2017
  • Responsible for the development of new business and client acquisition through aggressive marketing in Nairobi Region.
  • Maintain high level of customer care and lending to Saccos.
  • Manage Anti Money Laundering processes, Account Excesses, and Loan Arrears.
  • Portfolio at Risk to be less than 3%.
  • Build and foster rapport with team leaders and market heads in order to drive referral opportunities with High-net-worth clients.
  • Training branch employees on new products and tracking budget expenses.
  • Loan Monitoring, debt collection, credit administration and Loan documentation.
  • Cross selling additional products for each existing customer and Portfolio at Risk management.
  • Booked/disbursed SME/Saccos loans up to Kes.92 million as at June 2016.
  • Opened a total of 38 transactional accounts as at June 2016.
  • PAR maintained at below 2% through aggressive debt recovery processes.
  • Managed to bring in 16 new borrowing clients as of end of at June 2016.
  • Brought in deposits of Kshs 110,000,000.

Micro-Credit Officer and Business Banker (Section Head-In charge of Credit Function)

Co-operative Bank Kenya Ltd
Nairobi, Kenya
01.2010 - 07.2015
  • Acquisition, development and retention of profitable clients with zero tolerance to PAR or less than 5%.
  • Identifying and proactively monitoring problem loans and possible delinquent facilities for further action.
  • Identify and solve clients, credit and deposit needs by having regular meetings and offering available products.
  • Manage Anti Money Laundering processes, Account Excesses, and Loan Arrears.
  • Maintain high level of customer care and lending to Saccos.
  • Developing other business by marketing the bank’s service capabilities.
  • Seeking cross selling opportunities particularly of other bank products ensuring customers fully utilize the bank’s product basket e.g. Agency Banking, Asset Finance etc.
  • Loan Monitoring, debt collection, credit administration and Loan documentation.
  • Booked/disbursed and graduated to SME loans up to Kes.129 million as at June 2015.
  • Opened a total of 101 transactional accounts as at June 2015.
  • PAR maintained at below 2% through aggressive debt recovery processes.
  • Managed to bring in 58 new borrowing clients as of end of at June 2015.
  • A Very Good rating in the recent internal audit.
  • Managed to cross sell bank products to individuals and corporate such as asset finance, credit cards and Jumbo link.
  • I have been able to handle several corporate clients through good customer service and prompt response on their needs leading to a high retention rate.
  • I have been severally nominated as the Kawangware Branch customer champion in the various sparker sessions held in the bank.
  • Managed to grow the MCU Loan book for the branch from Kshs 182M to 248M.

Records and Archives Clerk

Equity Bank Kenya Ltd
Nairobi, Kenya
01.2009 - 11.2009
  • Implement customer query and complaint handling process, taking ownership and ensuring conclusive resolution of customer issues.
  • Continuously update and improve the Records and Archives manual, policies and procedures.
  • Maintain up-to-date financial records so as to ensure strict compliance practices as well as proactive record and archiving planning.
  • Ensuring compliance with operations risk requirements & service level agreements with other departments are adhered to.
  • We were able to establish and maintain a fully operational Records and Archives Department at Equity bank.
  • Ensured security measures were followed, protecting sensitive information in archives.
  • Updated database regularly with latest entries, maintaining accuracy and reliability of archive records.
  • Maintained accuracy by updating and organising archive records.
  • Catalogued new acquisitions, ensuring their traceability within the system.

Education

Master of Science - International Business Management

Griffith College
Dublin
09.2023 - 10.2024

Bachelor of Commerce - Marketing Option

Kenyatta University
Nairobi,Kenya
01.2003 - 11.2007

Kenya Certificate of Secondary Education - KCSE

Endarasha High School
Nyeri, Kenya
02.1997 - 11.2000

Skills

  • Credit analysis competence
  • Financial literacy
  • Risk management techniques
  • Cross-Selling acumen
  • Personal banking guidance
  • Consumer lending expertise
  • Mortgage lending expertise
  • Loan origination
  • Anti-Money laundering compliance

Affiliations

  • Playing table tennis
  • Sight-seeing and camping

Timeline

Master of Science - International Business Management

Griffith College
09.2023 - 10.2024

Universal Banker Relationship Manager

Stanbic Bank Kenya Ltd
07.2017 - 09.2023

SME Assistant Customer Relationship Manager

NIC Bank Kenya Ltd
08.2015 - 06.2017

Micro-Credit Officer and Business Banker (Section Head-In charge of Credit Function)

Co-operative Bank Kenya Ltd
01.2010 - 07.2015

Records and Archives Clerk

Equity Bank Kenya Ltd
01.2009 - 11.2009

Bachelor of Commerce - Marketing Option

Kenyatta University
01.2003 - 11.2007

Kenya Certificate of Secondary Education - KCSE

Endarasha High School
02.1997 - 11.2000

References

References available upon request.

Personal Information

Date of birth: 02/20/83

References

References available upon request.

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Thuku Mwangi