M365

Process Executive with 2+ years spent leading companies toward more efficient and cost-effective operations. Tireless in seeking potential areas of improvement. Dedicated to eliminating costly weaknesses in operational and production processes. Known for consistent, iterative progress towards maximally effective and profitable business proceedings
i) Serve as the first point of contact for customers seeking technical assistance over the phone or email.
ii) Perform remote troubleshooting through diagnostic techniques and pertinent questions.
iii) Determine the best solution based on the issue and details provided by customers Walk the customer through the problem-solving process
iv)Direct unresolved issues to the next level of support personnel Record.
v) Events and problems and their resolution in logs
Workflow Analysis
M365
Snow
Cism
Selenium
Active directory
i) Created a Test cases based on the user requirement for the applications.
ii) Created a test script using selenium for the applications.
iii) Ran the test script to test the applications. Awards and Recognition
i) Trouble Shooting the applications of Microsoft 365.
ii) Has an experience in trouble shooting the VPN.
iii) Providing access to the users for the respective folders.
iv) Has administrative experience with AD.
v) Working in mailbox creation for the users. vi)Testing the client applications by writing the test cases.
i)Completed 3 months certification course on Manual and Automation Testing on Excelr.
ii)Had undergone training on basics concepts of JAVA, SQL.
iii)Received Certification of internship for Automation Testing from AI Variant.