Summary
Overview
Work History
Education
Skills
Software
Accomplishments
Trainings Highlights
Work Highlights
Certification/Training
Timeline
Generic

Vijay Karthick Kumanan

Senior Technical Process Executive
Dublin

Summary

Process Executive with 2+ years spent leading companies toward more efficient and cost-effective operations. Tireless in seeking potential areas of improvement. Dedicated to eliminating costly weaknesses in operational and production processes. Known for consistent, iterative progress towards maximally effective and profitable business proceedings

Overview

3
3
years of professional experience
3
3
years of post-secondary education
2
2
Languages

Work History

Technical Process Executive

Infosys
Bangalore
02.2022 - Current

i) Serve as the first point of contact for customers seeking technical assistance over the phone or email.

ii) Perform remote troubleshooting through diagnostic techniques and pertinent questions.

iii) Determine the best solution based on the issue and details provided by customers Walk the customer through the problem-solving process

iv)Direct unresolved issues to the next level of support personnel Record.

v) Events and problems and their resolution in logs

Education

B.Com - Accountancy

ST. FRANCIS DE SALES COLLEGE
Bangalore
07.2018 - 03.2021

Skills

    Workflow Analysis

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Software

M365

Snow

Cism

Selenium

Active directory

Accomplishments

  • Achieved Result through effectively helping with Task.
  • Resolved product issue through consumer testing.

Trainings Highlights

i) Created a Test cases based on the user requirement for the applications.

ii) Created a test script using selenium for the applications.

iii) Ran the test script to test the applications. Awards and Recognition

Work Highlights

i) Trouble Shooting the applications of Microsoft 365.

ii) Has an experience in trouble shooting the VPN.

iii) Providing access to the users for the respective folders.

iv) Has administrative experience with AD.

v) Working in mailbox creation for the users. vi)Testing the client applications by writing the test cases.

Certification/Training

i)Completed 3 months certification course on Manual and Automation Testing on Excelr.

ii)Had undergone training on basics concepts of JAVA, SQL.

iii)Received Certification of internship for Automation Testing from AI Variant.

Timeline

Technical Process Executive

Infosys
02.2022 - Current

B.Com - Accountancy

ST. FRANCIS DE SALES COLLEGE
07.2018 - 03.2021
Vijay Karthick KumananSenior Technical Process Executive