Suleka Abdi
Account Executive
Dublin
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Administration - Sales
Adecco
2023.11 - 7 2024
- Managing calls - inbound and outbound
- Scheduling meetings and managing staff schedules
- Creating and maintaining strong communication channels with clients
- Managing client complaints
- Hitting monthly KPIs
- Compiling reports for both internal and external use
Key Account Manager - Sales
Talabat
2021.11 - 2023.09
- Supervising account teams assigned to each key client
- Communicating and collaborating with the advertising, design, marketing, sales, and logistics departments to ensure that key clients' needs are met
- Compiling reports on account progress, goals, and forecasts for account teams and stakeholders.
Account Manager - Sales
Talabat
2020.11 - 2021.11
- Working with new partners to onboard new brands onto the platform
- Coordinate with various departments to fix issues and bugs
- Negotiating contracts and packages
- Preparing contracts and commercial commissions
- Aiming to achieve monthly or annual targets by analyzing the viability of the brand
- Reviewing sales performance
- Initiating internal campaigns to drive sales and raise brand awareness.
Business Development Analyst
DeVere Accuma
2020.08 - 2020.11
- Targeting Expatriates and selling market leading International Financial Services and Investment products
- Providing extensive advice on digital banking, investment portfolios, private banking, investment property, insurance, estate planning, savings, FX, pension transfer and Fintech products
- Managing Advisors diary and setting appointments.
Client Coordinator
Sodexco, Comfort keepers
2019.11 - 2020.08
- New growth and packages - Client acquisition
- Assisting with client and staffing issues
- Ensure internal policies and procedures are adhered to
- Prepare and present status reports and presentations as needed
- Manage area billing and accounts receivable
- Assisting with recruitment and scheduling where required.
Content Analyst
Accenture
2018.07 - 2019.10
- Working with the world's leading social media platforms
- (Facebook, Instagram and What's App)
- Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
- Enforce client's Terms of Use by carefully monitoring reports of abuse on the site
- Review the reported content within agreed turnaround times and standards of quality
- Identify inefficiencies in workflows and suggest solutions
- Recognize trends and patterns, and escalate issues outside the company policy to the global team.
Client Account Executive
Rabobank
2016.06 - 2018.07
- Contracting in RaboDirect as they prepared to leave the Irish market
- Client accounts management both SME & Personal
- Assisting with month end close including raising accruals, prepayments and coding changes
- Bookkeeping - Various ledgers
- Ad hoc reports and analysis.
Sales Advisor + Marketing assistant
Vodafone
2013.09 - 2016.06
- Target based sales- Met targets every month and was awarded Employee of the Month multiple times
- Reported KPI's to the manager biweekly
- Ensured customer satisfaction by interacting with customers and helping them resolve their issues
- Bookkeeping - Various ledgers
- Financial affairs - invoicing, managing payments, balancing accounts monthly
- Promoting brand awareness.
Education
Some College (No Degree) - Accounting And Finance
Dublin City University (DCU)
Dublin 2012.09 - 2015.08
Part ACCA qualified -
London Business School of Finance
Skills
ECDL qualified.
Sales Presentations
Sales Reporting
Sales strategy development
Market Research Analysis
Pipeline Management
Account Management
Teamwork and Collaboration
Client Relationship Management
Customer Service
Volunteeringandinterests
Vice President, Federation of Student Societies, Ireland - mentoring teams, pitching project proposals, liaising with international student groups and international student campaigns.
Timeline
Administration - Sales
Adecco
2023.11 - 7 2024
Key Account Manager - Sales
Talabat
2021.11 - 2023.09
Account Manager - Sales
Talabat
2020.11 - 2021.11
Business Development Analyst
DeVere Accuma
2020.08 - 2020.11
Client Coordinator
Sodexco, Comfort keepers
2019.11 - 2020.08
Content Analyst
Accenture
2018.07 - 2019.10
Client Account Executive
Rabobank
2016.06 - 2018.07
Sales Advisor + Marketing assistant
Vodafone
2013.09 - 2016.06
Some College (No Degree) - Accounting And Finance
Dublin City University (DCU)
2012.09 - 2015.08
Part ACCA qualified -
London Business School of Finance
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