Shona Sullivan
Naas, Co. Kildare, Ireland
Summary
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Motivated secondary student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills.
Awarded the schools principal award 2024
Gaisce award
Junior certificate 2022
garda course TY
first aid course
Overview
2
2
years of professional experience
Work History
Customer Service, Irish Rail
Irish Rail
Heuston Station, Dublin 8
02.2024 - 05.2025
- Recognized by management for providing exceptional customer service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Admin Assesment
Hermitage Medical Clinic
Lucan Co Dublin
10.2023 - 01.2024
- Identified needs of customers promptly and efficiently.
- Managed inventory and supplies to ensure materials were available when needed.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked effectively in team environments to make the workplace more productive.
- Completed day-to-day duties accurately and efficiently.
Education
Leaving Cert -
St Marys College
Naas06-2025
Skills
- Customer service
- Problem solving
- Inventory management
- Team collaboration
- Effective communication
- Task prioritization
Timeline
Customer Service, Irish Rail
Irish Rail
02.2024 - 05.2025
Admin Assesment
Hermitage Medical Clinic
10.2023 - 01.2024
Leaving Cert -
St Marys College
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