Karen Naughton
Bologna
Summary
Master’s student in Horticultural Science with a strong background in plant molecular biology and research experience in plant-microbe interactions, stress physiology, and crop resilience. Passionate about translational plant science that links fundamental research with sustainable agricultural solutions.
Overview
7
7
years of professional experience
Work History
Customer Service Agent (Part-Time, Weekends) | Irish life Account
Irish Consulting Firm
04.2023 - Current
- As a Customer Service Agent (Part-Time, Weekends), responsibilities included addressing customer inquiries, resolving complaints, and providing product information
- Communication skills to ensure customer satisfaction and maintain strong relationships
- Efficiently managed time to handle multiple tasks, contributing to a positive customer experience
- Remote customer support
- Delivering exceptional customer service
- Maintaining high performance in customer facing role to finance my studies
Bioengineering & Genetics Lab Technician
Anocca Biotech
06.2018 - 01.2021
- As a Bioengineering & Genetics Lab Technician I was responsible for conducting experiments, analyzing genetic data, and maintaining laboratory equipment
- Assisted in research projects and ensured compliance with safety protocols
- Collaborated with scientists to develop new genetic modification techniques and contributed to publications through data collection and analysis
- Engineered immune cells for therapeutic applications
- Worked with bacterial and DNA core facilities
- Involved in gene editing, plasmid design, and molecular diagnostics
Education
Master of Science - International Masters in Horticultural Science
University of Bologna
Bologna, Italy12-2026
Bachelor of Science - Biosciences
Dublin Institute of Technology
Dublin, Ireland10-2017
Bachelor of Science - Bimolecular Science
Dublin Institute of Technology
Dublin, Ireland10-2018
No Degree - Cellular And Molecular Biology
Karolinska Institute Thesis Undertaken
Stockholm06.2018
Skills
- Client support
- Data entry
- Problem resolution
- Customer relations
- Active listening
- Conflict resolution
- Account management
- Escalation management
LANGUAGES
English (Native)
Italian (Intermediate)
Swedish (Intermediate)
Irish (Advanced)
Timeline
Customer Service Agent (Part-Time, Weekends) | Irish life Account
Irish Consulting Firm
04.2023 - Current
Bioengineering & Genetics Lab Technician
Anocca Biotech
06.2018 - 01.2021
Master of Science - International Masters in Horticultural Science
University of Bologna
Bachelor of Science - Biosciences
Dublin Institute of Technology
Bachelor of Science - Bimolecular Science
Dublin Institute of Technology
No Degree - Cellular And Molecular Biology
Karolinska Institute Thesis Undertaken
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