SHAHBAZ AHMED KHUSHIK
Limerick,Ireland
Summary
Adaptable IT professional with strong foundation in troubleshooting and customer service. Proficient in technical problem-solving and communication, ensuring smooth resolution of IT issues. Committed to enhancing system efficiency and user satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work history
IT support engineer
Virgin Media
Limerick, County Limerick, ireland
09.2024 - 05.2025
- Installed and configured computer hardware components to enhance system functionality.
- Set up user accounts and passwords ensuring secure access to networks and systems.
- Rectified IT issues by liaising with clients and troubleshooting software problems.
- Ensured data protection through regular backups, restoring files as necessary.
- Provided efficient customer service through the installation, configuration, and maintenance of hardware and software systems.
IT support engineer
Excoms
Limerick, County Limerick, Ireland
05.2023 - 08.2024
- Provided efficient customer service through the installation, configuration, and maintenance of hardware and software systems.
- Set up user accounts and passwords ensuring secure access to networks and systems.
- Maintained high client satisfaction with prompt technical support response times.
- Installed and configured computer hardware components to enhance system functionality.
IT Support Engineer
Eircom
Limerick , Ireland
09.2022 - 05.2023
- Installing and maintaining equipment and software
- Troubleshooting technology issues.
- Perform remote troubleshooting.
- Maintain and upgrade equipment as needed.
- Address user tickets regarding hardware, software and networking.
- Guide users with simple, step-by-step instructions.
IT Support Engineer
Everise
Limerick, Munster
01.2022 - 08.2022
- Setting up google mesh wi-fi system router (eero)
- Performed root-cause investigations for malfunctions, identifying solutions and working on the implementation of resolutions to increase overall efficiency.
- Provided technical support on company applications and IT solutions through phone, live chat and email.
- Installation, configuration & troubleshooting of all the smart devices TV, printer and Pcs.
- Microsoft experience with excellent knowledge of window 7,8,10 and office 365 licenses
Desktop Support Engineer
WamtenEngineers
Hyderabad , Pakistan
08.2018 - 10.2018
- Handled support desk calls, communicating complex technical information clearly and succinctly for optimal service user understanding.
- Desktop support including troubleshooting PC's to end users
Windows 7, 8 and 10 deployments on laptops/desktop. - Supported customers with SCCM installation and configuration, enabling dependable system setup.
- Active Directory, Office 365 and SCCM
IT Support Engineer
WamtenEngineers
Hyderabad, Pakistan
07.2017 - 07.2018
- Provide Technical Support to clients Via Phone and Remote-control tools.
- Installed and configured operating system and applications.
- Maintained communication with colleagues to promote knowledge sharing and project collaboration.
- Reimaging pcs and laptop
- Delivered remote demonstrations and troubleshooting on customer's computers through TeamViewer.
Education
Master of Science - Networking and information Security
Griffith College
Bachelor of Science - Bachelor of Software engineering
Mehran University of Engineering
Skills
- IT system diagnosis
- TeamViewer
- Networking diagnostics
- Hardware support
- Networking
- Hardware and software configurations
- Written and oral communication
- Troubleshooting
- Structural cabling infrastructure
- Data backups
Certification
- Customer service: Problem solving and Troubleshooting
- Microsoft Azure : Active Directory
- Networking Foundations: Networking basics
- IT Help Desk.
- Apple Certified Support professional
Timeline
IT support engineer
Virgin Media
09.2024 - 05.2025
IT support engineer
Excoms
05.2023 - 08.2024
IT Support Engineer
Eircom
09.2022 - 05.2023
IT Support Engineer
Everise
01.2022 - 08.2022
Desktop Support Engineer
WamtenEngineers
08.2018 - 10.2018
IT Support Engineer
WamtenEngineers
07.2017 - 07.2018
Master of Science - Networking and information Security
Griffith College
Bachelor of Science - Bachelor of Software engineering
Mehran University of Engineering
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