Mahdi Pooladi
Enfield,United Kingdom
Summary
A diligent, supportive, and resourceful IT Specialist with a strong passion for learning emerging technologies and promoting digital skills and innovation. Experienced in IT support, troubleshooting, and working with various digital tools to enhance productivity and efficiency.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
IT Support Engineer
Digitae Consultancy Ltd
London, South Kensington
04.2022 - Current
- Provide daily customer support, answer queries, analyse problems, and implement solutions to restore system operations.
- Troubleshoot and resolve network systems and associated services using various tools and techniques.
- Communicate effectively with end-users, colleagues, and management to ensure customer satisfaction.
- Work within SLAs to ensure timely problem resolution.
- Maintain updated records of open cases with relevant information and regularly update customers.
Digital Ambassador (Work Experience)
City And Islington College
London, Islington
10.2020 - 07.2022
I volunteered to support the digital learning team by:
- Testing a range of learning technology.
- Testing Google Classroom tools.
- Writing reviews of apps.
- Providing feedback on online teaching and making suggestions.
- Creating student how-to guides on Microsoft Teams and Office 365.
- Translating guides into Farsi and Turkish.
- Creating learning resources.
Education
Level 2 and GCSE - ESOL English and GCSE Maths
City and Islington College Lifelong Learning
London 09.2019 - 07.2020
Level 2 Diploma - ICT Systems Support
College of Haringey, Enfield and North East London
London 09.2021 - 07.2022
Level 2 - Functional Skills English
Estio Training LTD
London (Online) 01.2023 - 08.2023
Skills
- Excellent problem-solver and team player
- Fluent in Farsi and Turkish
- Good English, and Maths
- Confident in digital skills, and quick to learn
- Software installation and upgrades
- Windows, Mac, and Linux installation, upgrade, and troubleshooting
- Hardware installation and maintenance
- IT system diagnosis
- Software support
- Remote customer support (AnyDesk, Splashtop, and Datto)
- Troubleshooting expertise
- Microsoft 365 (MS Teams, Outlook, Word, and Excel)
- Customer communication
Affiliations
- Cycling
- Going Gym
Languages
English
Upper intermediate (B2)
Turkish
Advanced
Persian
Native
Azerbaijani
Native
Projects And Trainings
- Attended New-Line Interactive Training 24.11.2022 (Language Centre of Institut Français, South Kensington)
- Web Developing project 10/2021 (College of Haringey, Enfield and North East London)
References
References available upon request.
Timeline
Level 2 - Functional Skills English
Estio Training LTD
01.2023 - 08.2023
IT Support Engineer
Digitae Consultancy Ltd
04.2022 - Current
Level 2 Diploma - ICT Systems Support
College of Haringey, Enfield and North East London
09.2021 - 07.2022
Digital Ambassador (Work Experience)
City And Islington College
10.2020 - 07.2022
Level 2 and GCSE - ESOL English and GCSE Maths
City and Islington College Lifelong Learning
09.2019 - 07.2020
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