SARAH DAOUD
Dublin
Summary
Reliable and dedicated, demonstrating strong organisational prowess and excellent communication skills. Proficient in managing administrative tasks and handling confidential information with utmost discretion. Committed to making positive impact in Administrative and Support Roles.
Overview
10
10
years of professional experience
Work history
Clerical Officer Ukraine Division Compliance Project
Pobal
Dublin
2025.04 - 2025.08
- Maintaining Compliance documentation, supporting overall compliance function.
- Assisting with Compliance amendments and implantation following standard governmental procedures.
- Working as part of team in delivering Public Services.
- Maintaining high quality records in thorough and organized manner via Excel and Word documents.
- Supporting line-managers and colleagues in projects and initiatives.
- On behalf of Department of Justice
- Completed administrative tasks to support department functions.
- Prepared reports, leading to informed decision making.
- Ensured accuracy with meticulous data entry tasks.
Legal Executive
Mark A. Quinn Solicitors
Dublin
2024.04 - 2025.03
- Drafting Declarations for Conveyancing matters such as Section 72 and Family Home.
- Registration of Properties upon completion with Tailte Eireann such as Form 17.
- Liaising with Solicitors, Estate Agents and Lending Institutions on conveyancing matters on behalf of clients.
- Management of client files and cliental support in litigation matters, Brief Building, Filing and Court Preparation.
- Scheduling and Management of Solicitors calendars for offsite and on-site meetings including conducting team meetings in smooth manner for both Clients and Solicitors.
- Administrative duties, conducting follow-ups on client files, emails, post and case management via Microsoft Outlook and LEAP Legal System.
- Safeguarded client interests through diligent handling of sensitive data.
- Ensured timely filing of all court-related documents, avoiding any penalties or delays in proceedings.
- Liaised between clients and solicitors to relay critical information promptly.
Legal Executive
O'Brien Redmond Solicitors
Dublin
2023.12 - 2024.03
- Monitored litigation developments to give current legal advice.
- Recorded detailed notes from client and witness interviews for further investigation.
- Managed high volume client caseloads through planning and organisation.
- Led communications between clients and mortgage lenders to progress property purchases.
- Served court summonses and orders for prompt action.
- Reviewed legal documents for accuracy and compliance.
- Liaised professionally with external legal teams for smooth case management.
- Expedited client service through effective management of correspondence and phone calls.
- Managed client files with highest levels of confidentiality and discretion.
Legal Executive
SJS Solicitors
Dublin
2023.04 - 2023.07
- Drew up and filed legal contracts ahead of casework commencement.
- Served court summonses and orders for prompt action.
- Supervised legal proceedings from claim filing to case closure.
- Supported legal representatives during court case presentation.
- Managed high volume client caseloads through planning and organisation.
- Reviewed legal documents for accuracy and compliance.
- Drafted accurate legal documentation from comprehensive research.
- Assisted solicitors in preparation of legal documents for court cases.
- Ensured timely filing of all court-related documents, avoiding any penalties or delays in proceedings.
- Managed and organised large volumes of client files for easy retrieval.
Partner Experience Manager
Accenture
Dublin
2021.12 - 2023.04
- Led and supported customer support staff to achieve objectives.
- Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
- Trained staff on operating procedures and company services.
- Strategised long-term business needs and drove customer feedback for process improvements.
- Collaborated with staff members to enhance customer service experience and exceed client satisfaction rate targets.
- Managed workflow to continuously exceed quality service goals.
- Enhanced internal and external customer satisfaction ratings by researching, troubleshooting and resolving escalated issues efficiently.
- Oversaw regulatory compliance efforts, ensuring seamless business operations.
- Established new partnerships for enhanced industry reach.
- Enhanced overall team performance with regular training and personal development initiatives.
Medical Receptionist
Abbey Street Medical Centre
Dublin
2016.11 - 2021.11
- Critically attentive to detail due as required in practice with high volume of patients.
- Responsible for Conducting Administrative work in Surgery by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics.
- Scheduling all of General Practitioners consultations and surgeries, assisting patients with that regard.
- Accommodate for General Practitioners during surgical procedures, including administrating Botox and Filler Injections.
- Delivered front of house duties with warm and professional manner.
- Managed bookings using Booker software to schedule, cancel and re-arrange appointments.
- Greeted incoming customers in professional manner and provided friendly, knowledgeable assistance.
- Handled sensitive information discreetly, fostering trust amongst patients.
- Contributed towards creating peaceful environment at reception; facilitated smoother functioning of clinic.
- Enhanced office efficiency by maintaining organised records and schedules.
- Facilitated successful appointments by scheduling accurately and promptly.
- Built trusting relationships with patients through courteous behaviour and professional communication skills.
- Contributed towards creating peaceful environment at reception; facilitated smoother functioning of clinic.
- Coordinated insurance paperwork for seamless claim processing.
Legal Assistant
Tony Collier Solicitors
Dublin
2020.06 - 2020.09
- Assisting Tony Collier in carrying out administrative tasks namely categorizing and managing sensitive client files.
- Provides office support to colleagues to ensure everyday matters are handled without any issues.
- Responsible for swearing legal documents in Civil & Criminal Courts.
- Accommodate for Tony Collier in meetings with clients alongside Junior and senior council and responsible for Drafting minutes throughout meetings between clients.
- Attentive to keeping thorough and precise records throughout trial proceedings assisting Senior and Junior council.
- Using variety of internal and external software packages, including Microsoft Word, PowerPoint, Excel, and KeyHouse Legal System.
- Provided comprehensive support to solicitors during trial preparations.
- Supported solicitors by arranging court dates and appointment schedules .
- Assisted in preparation of legal briefs, aiding winning litigation strategies.
Project, Researcher & Case Worker
Irish Innocent
Dublin
2016.09 - 2019.11
- Compiled extensive data basis of cases of wrongful convictions alongside team of highly accredited Solicitors and Barristers.
- Identified knowledge gaps and arranged plans to collect missing information.
- Prepared and organised resources to carry out research as planned.
- Selected research methodologies and test parameters best suited to different projects.
- Analysed data to spot patterns, trends and outliers and formulated solid conclusions.
- Planned and implemented project timelines, enabling completion within deadlines.
- Improved research efficiency by streamlining data collection processes.
Jr Legal Accountant & Administrator
Clifford Desmond & Associates
Dublin
2018.05 - 2018.10
- Assisted in Preparation of timely monthly management accounts to include detailed commentary and balance sheet reconciliations of partnered firms.
- Prepare & review budgets, cashflows and business plans for clients under Ciaran Desmond's supervision.
- Completing audits for partnered firms and clients under supervision of Khizar Khan.
- Compiling management accounts and other management reports for Khizar Khan.
- Preparing Corporation Tax, VAT, RCT and Income Tax returns for clients under supervision of Ciaran Desmond.
- Assisted clients with business plans and financial projections under supervision of Khizar Khan.
- Analysed monthly reporting to reconcile production operations and general ledger.
- Produced accurate general ledger entries with Excel.
- Prepared Excel spreadsheets to track banking transactions and financial performance.
- Helped with preparation of management accounts and end-month duties.
- Assisted in preparation of annual accounts and annual budgets.
- Completed daily and monthly bank reconciliations and noted any discrepancies.
Legal Intern
McEvoy Partnership
Dublin
2016.05 - 2016.09
- Provided administrative support involving file management, correspondence and reception duties.
- Used online legal databases and digital resources to complete legal due diligence and research case data.
- Prepared trial documentation and exhibits to support litigation strategy and attorney needs.
- Shadowed lawyers to understand workloads, case management and network development.
- Drafted legal research and generated self-help materials for clients.
- Conducted majority of administrative jobs for firm's legal secretary.
- Responsible for drafting minutes for meetings between clients.
- Conducted legal work on behalf of solicitors in court, including authorization of documents in four courts.
- Shadowed experienced lawyers during court hearings for practical exposure to litigation processes.
- Collaborated closely with senior solicitors for efficient preparation of cases.
- Assisted in preparing materials for trial, facilitated effective presentation of arguments before court.
- Gained vast knowledge of regulations and policies associated with corporate law.
Medical Receptionist Front Line
Abbey Street Medical Centre
Dublin
2025.12 - Current
- Coordinated patient transport arrangements, ensuring timely arrival for appointments.
- Explained practice procedures clearly to new patients enhancing their understanding.
- Checked patients in upon arrival, ensuring accurate record-keeping practices were followed.
- Improved patient satisfaction with effective communication and empathy.
- Facilitated successful clinic operation by liaising with healthcare professionals.
- Ensured smooth flow of clinic activities with efficient task prioritisation.
- Handled sensitive situations professionally, maintaining composure under pressure.
- Handled telephone enquiries tactfully for improved relations with patients and their families.
- Responded calmly and compassionately in emergency situations.
- Worked flexibly with colleagues to cover shifts and provide continuous front-desk coverage.
- Welcomed patients with kindness to enhance checking in processes.
- Collaborated with medical staff to facilitate smooth patient flow and efficient clinic operations.
Education
LLB Honours in Irish Law - Law
Griffith Colleage
Dublin11.2019
Certificate in Legal Studies - Law
Griffith College
Dublin11.2016
Skills
- Proactive attitude
- Tactful handling of disputes
- Microsoft office suite mastery
- Patient confidentiality adherence
- Medical software fluency
- Bilingual or multilingual
- Microsoft office suite proficiency
- Polite reception techniques
- Front desk operation
- Data entry speed
- Multitasking efficiency
- Clinic operational efficiency
- Adaptability to changing priorities
- Communication with multidisciplinary teams
- Emergency response preparedness
- Time management efficiency
Timeline
Medical Receptionist Front Line
Abbey Street Medical Centre
2025.12 - Current
Clerical Officer Ukraine Division Compliance Project
Pobal
2025.04 - 2025.08
Legal Executive
Mark A. Quinn Solicitors
2024.04 - 2025.03
Legal Executive
O'Brien Redmond Solicitors
2023.12 - 2024.03
Legal Executive
SJS Solicitors
2023.04 - 2023.07
Partner Experience Manager
Accenture
2021.12 - 2023.04
Legal Assistant
Tony Collier Solicitors
2020.06 - 2020.09
Jr Legal Accountant & Administrator
Clifford Desmond & Associates
2018.05 - 2018.10
Medical Receptionist
Abbey Street Medical Centre
2016.11 - 2021.11
Project, Researcher & Case Worker
Irish Innocent
2016.09 - 2019.11
Legal Intern
McEvoy Partnership
2016.05 - 2016.09
LLB Honours in Irish Law - Law
Griffith Colleage
Certificate in Legal Studies - Law
Griffith College