Sabrina Duncan
Letterkenny
Summary
Dynamic leader with proven expertise in staff development and customer service focus, honed at Aramark. Excelled in coaching and mentoring, enhancing employee engagement and efficiency. Skilled in complaint resolution and time management, significantly improving operational effectiveness. Demonstrates innovation and creativity, driving positive change and customer satisfaction.
Overview
17
17
years of professional experience
Work History
Front Line Manager
Aramark
Letterkenny , Ireland
11.2024 - Current
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Resolved customer complaints in a timely manner and communicated resolutions to customers.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Retail Assistant
Aramark
Letterkenny , Ireland
02.2012 - 11.2016
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Computed purchases and received and processed cash or credit payment.
- Provided excellent customer service by attending to customer needs in a timely manner.
- Restocked and organized shelves during slow periods to maintain store appearance.
Catering Assistant
Aramark
Letterkenny , Ireland
02.2008 - 02.2012
- Assisted caterers with food distribution by organizing food products and plating items.
- Assisted in setting up and breaking down event spaces to meet client specifications.
- Operated and cleaned catering equipment, including coffee machines and dishwashers.
- Listened to negative and positive feedback from guests to improve customer service quality.
- Handled cash and processed payments for catering services.
- Adhered to all health department regulations regarding food handling and sanitation practices.
Education
Diploma - Data Analytics Without Cding
UCD Professional Academy
Dublin08-2024
BBA - Law
LYIT
Letterkenny05-2015
Fetac Level 5 - Payroll & Sage Accounts
ETB
Killybegs05-2015
Skills
- Employee engagement
- Innovation and creativity
- Coaching and mentoring
- Staff development
- Customer service focus
- Credit Returns Process
- Training and mentoring
- Complaint resolution
- Time management
- Budgeting and finance
- File management
Timeline
Front Line Manager
Aramark
11.2024 - Current
Retail Assistant
Aramark
02.2012 - 11.2016
Catering Assistant
Aramark
02.2008 - 02.2012
Diploma - Data Analytics Without Cding
UCD Professional Academy
BBA - Law
LYIT
Fetac Level 5 - Payroll & Sage Accounts
ETB
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