Alan Morley
CO. DUBLIN
Summary
Results-driven Front Line Manager with five plus years of experience. Known for achieving high productivity and efficiently completing tasks. Possess specialized skills in team leadership, conflict resolution, and workflow management. Excel in communication, problem-solving, and adaptability, ensuring smooth operations and positive team dynamics.
Overview
7
7
years of professional experience
Work History
Front Line Manager
DHL
CO. DUBLIN
07.2019 - Current
- Managed daily operations of the Tesco contract and ensured that the schedule was completed every day.
- Provided guidance to team members on how to handle challenging situations with customers.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Connected with the customer to provide assistance and collect feedback to optimize operations.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Maintained important files and ran daily reports.
Driver Controller
DHL
CO. DUBLIN
08.2018 - 07.2019
- Monitored the daily schedule to ensure the schedule was completed in an efficient and timely manner.
- Was proactive in looking ahead at possible challenges and putting plans in place for possible disruption to the schedule
- Ensured the right paperwork was prepared for each delivery
Transport Clerk
DHL
CO. DUBLIN
08.2017 - 07.2018
- Prepared paperwork for each delivery due out during the day
- debriefed drivers after each delivery and updated the system with the relevant information
- Carried out data entry and other ad hoc duties
Education
Diploma - Accounting
Dublin Business School
Dublin06-2018
Bachelor of Arts - Computers And Business
DIT
Dublin06-2007
Skills
- Employee engagement
- Customer Service
- File Management
- Administrative Skills
- Staff Supervision
- Problem-solving skills
Affiliations
- Photography
- Travelling and Exploring
- Reading
References
References available upon request.
Timeline
Front Line Manager
DHL
07.2019 - Current
Driver Controller
DHL
08.2018 - 07.2019
Transport Clerk
DHL
08.2017 - 07.2018
Diploma - Accounting
Dublin Business School
Bachelor of Arts - Computers And Business
DIT
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