Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ryan Kierans

Drogheda

Summary

Dedicated and experienced Store Supervisor with a strong track record of success in leading and developing high-performing teams, achieving top sales performance, and delivering exceptional customer service. Proven ability to multitask, delegate effectively, and meet all KPIs and targets. Skilled in sales, cash handling, and operational systems. Extensive experience in sales, stock control, and merchandising, with a background in hardware and software installation, security systems, and technical support. Adept at problem-solving and ensuring operational efficiency. Looking to leverage my diverse skill set and industry knowledge to drive success in a new opportunity.

Overview

8
8
years of professional experience
3
3
years of post-secondary education

Work History

Assistant manager

Loud Ink
Drogheda , Louth
09.2024 - Current
  • Improved customer service by implementing new procedures and protocols.
  • Minimised inventory loss for improved profit margins.
  • Streamlined store operations with efficient scheduling.
  • Increased staff productivity by providing comprehensive training programmes.

Store Supervisor - Head of Footwear

Sport Direct
Drogheda
09.2021 - 10.2024
  • Promoted to head of Footwear Department after 6 Months
  • Increased store sales by 25% through effective training and coaching of store associates
  • Monitored store performance metrics and identified areas of improvement to ensure store profitability leading to my department being top of the company zone and top 5 of the country for the past 2 years
  • Supervised a team of 35 store associates to ensure customer satisfaction and sales targets were met
  • Developed and implemented a KPI monitoring system that improved project performance by 40%
  • Performed cash handling duties and reconciled daily cash transactions

Store Supervisor

CEX
Drogheda
12.2016 - 09.2021
  • Led a team of 6 staff members to complete daily tasks such as restocking shelves, inventory management, and customer service
  • Resolved customer complaints and disputes in a professional and timely manner, resulting in an improved customer experience
  • Used merchandising techniques to optimize product placement and increase sales by 25%
  • Performed cash handling duties and reconciled daily cash transactions

Education

Certificate -

Institute of Technology Tallaght
06.2009 - 08.2011

Certificate -

Drogheda Institute for Further Education
08.2015 - 06.2016

Skills

  • Management
  • Leadership
  • Stock Control
  • Key Performance Indicators
  • Ability to Multitask
  • Team Working
  • Logistics Operations
  • Merchandising
  • Problem Solving
  • Preventive Maintenance
  • Occupational Safety and Health
  • Technical proficiency
  • Staff mentoring
  • Sales analytics
  • Staff scheduling

Timeline

Assistant manager

Loud Ink
09.2024 - Current

Store Supervisor - Head of Footwear

Sport Direct
09.2021 - 10.2024

Store Supervisor

CEX
12.2016 - 09.2021

Certificate -

Drogheda Institute for Further Education
08.2015 - 06.2016

Certificate -

Institute of Technology Tallaght
06.2009 - 08.2011
Ryan Kierans