Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Languages
Timeline
Hi, I’m

Roshan Kothari Prakash Chand

Dublin

Summary

Accomplished professional with extensive expertise in decision-making, strategic visioning, and change management. Demonstrates strong data analysis competency and comprehensive knowledge of project lifecycles and IT infrastructure. Proficient in risk assessment techniques, agile methodology, and JIRA software utilisation. Adept at mentoring staff, negotiating, and persuading stakeholders to achieve optimal outcomes. Skilled in product development, solution architecture, leadership, project management, customer relationship building, and delivery planning. Committed to driving organisational success through innovative solutions and effective team collaboration.

Customer relations professional with robust background in enhancing client experiences and streamlining customer service operations. Known for effective team collaboration and driving impactful results. Recognized for adaptability and reliability in dynamic environments, excelling in conflict resolution and client engagement.

Overview

18
years of professional experience
1
Certification

Work History

Cognizant Technology Solutions

Agile Delivery Lead
10.2021 - Current

Job overview

  • Oversaw major projects, delivering within agreed timescales and budgets.
  • Managed stakeholder expectations for improved project outcomes.
  • Participated in release planning sessions; ensured alignment with overall business strategy.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Managed customer relations on ongoing basis to maximize customer retention.
  • Created customer support strategies to increase customer retention.
  • Collaborated with cross-functional teams to address systemic issues impacting customer experiences.
  • Managed risks proactively, mitigating potential issues before they escalated.
  • Coached teams through Agile adoption, leading to increased flexibility and adaptability in ever-changing business environments.
  • Led cross-functional teams for successful project completion within deadlines.
  • Monitored program compliance by following up on assignments to drive execution.
  • Assigned projects and responsibilities to staff, fostering sense of ownership and accountability while providing development opportunities.
  • Measured performance using key metrics, enabling data-driven decision-making for continuous improvement.
  • Been part of multiple successful RFP's and helped team stitch up successful proposals

Fidelity International

Scrum Master
06.2021 - 09.2021

Job overview

  • Mitigated risks associated with project delays through proactive planning.
  • Nurtured self-organising culture within team by providing necessary training.
  • Led sprint planning sessions, ensured alignment with business objectives.
  • Led successful product launch campaigns via comprehensive release planning.
  • Implemented Scrum framework, guided teams towards achieving goals.
  • Liaised between business and technical teams, bridged communication gap.
  • Negotiated scope changes to safeguard project success.
  • Resolved conflicts for improved team dynamics.
  • Encouraged continuous improvement culture through retrospective meetings.
  • Developed communication channels to ensure transparency amongst stakeholders.
  • Assured quality standards with stringent code reviews and testing procedures.
  • Promoted adherence to Agile methodologies across all projects.
  • Enhanced team productivity by facilitating daily stand-up meetings.
  • Achieved project delivery deadlines through effective backlog management.

TCS

Release manager
04.2019 - 06.2021

Job overview

  • Streamlined release management processes by introducing efficient software tools.
  • Updated stakeholders on status of releases regularly, maintained transparency in operations.
  • Collaborated with IT teams to ensure infrastructure readiness for new releases.
  • Documented all release procedures for future reference and consistency in practices.
  • Achieved timely software releases by coordinating with cross-functional teams.
  • Adhered strictly to compliance standards during all stages of release cycle, upheld company's reputation and reliability.
  • Initiated process improvements, improved efficiency in release cycles.
  • Prepared comprehensive release reports for upper management review.
  • Facilitated stakeholder communication to guarantee alignment on project timelines.
  • Developed detailed release plans to meet project deadlines.
  • Helped increase throughput of delivery teams by 80%
  • Successfully reduced rate of failure for releases to great extent which enhanced reliability

TCS

Agile project manager
08.2014 - 03.2019

Job overview

  • Was part of Delivery team for digital transformation program migrating 18 capabilities from Legacy to Digital Platform
  • Adopted Agile model of delivery and set up green field scrum teams to adopt scrum values
  • Enabled setting up of CI CD pipelines to enable continuous integrations and continuous delivery
  • Assisted teams to transform legacy batch and data models to API based delivery platforms
  • Facilitate all scrum ceremonies and demos
  • Worked with team across multiple geographies, managing independent contractors and other partner vendors
  • Enabling Team to Agree upon Team Working Agreement.
  • Improve ways of working of team to achieve better efficiency.
  • Assist Product owner in writing user stories and refining product backlogs
  • Create feedback loop as part of retrospectives to continuously improve
  • Successfully deliver MVP and enable transition to Dev-ops model
  • Helped team deploy new cloud-based solution for Data Warehousing using Kafka data retrieving tool
  • Enabled delivery of Program with 20% ROI, to realize cost in 5-year time

IBM India LTD

Major Incident Manager
08.2009 - 08.2014

Job overview

  • Increased operational resilience by implementing preventative measures against potential incidents.
  • Coordinated multi-departmental responses, leading to efficient handling of crisis situations.
  • Conducted detailed post-incident evaluations to prevent recurrence of similar issues.
  • Moderated cross-functional meetings, resulting in more effective collaboration during crisis situations.
  • Led development of contingency plans with aim of mitigating potential risks.
  • Introduced rigorous testing protocols, resulting in enhanced system reliability and stability.
  • Provided comprehensive training for improved staff competency in managing critical incidents.
  • Facilitated smooth operations for minimal business interruption during system failures.
  • Managed change control protocols to minimise disruption during system upgrades or changes.
  • Collaborated closely with IT teams to ensure swift systems recovery after downtime events.
  • Improved response times by standardising and streamlining incident management procedures.
  • Consulted on best practice guidelines, contributing significantly towards organisational readiness for dealing with critical incidents.
  • Ensured service excellence by maintaining high standards of professionalism.
  • Executed successful campaigns with meticulous planning and coordination.
  • Mitigated risk with detailed contingency planning.
  • Implemented security protocols with rigorous enforcement measures.
  • Oversaw complex operations for efficiency improvement.
  • Reduced downtime during incidents by proactively identifying potential risks and mitigating them in advance.

Wipro

Project Engineer
12.2007 - 07.2009

Job overview

  • 24X7 production support for business-critical applications
  • Monitoring and actioning alerts on Net view and Remedy
  • Reporting and escalating problems & Alerts, Co-ordinations with Global Application Support teams, File Transfers, Managing Analysts technically
  • Managing feeds from all global vendors of Goldman Sachs on Mainframes end

Education

Anna University
Chennai

Bachelor of Engineering from Electronics and Communication
05.2007

Skills

  • Decision-Making prowess
  • Strategic visioning
  • Change management acumen
  • Data analysis competency
  • Project lifecycle knowledge
  • IT infrastructure familiarity
  • Risk assessment techniques
  • Scrum and kanban understanding
  • Agile methodology proficiency
  • JIRA software utilisation
  • Mentoring staff
  • Negotiation and persuasion
  • Agile methodology
  • Product development
  • Solution Architecture
  • Leadership skills
  • Project Management
  • Customer relationship building
  • Delivery planning proficiency
  • Strong work ethic
  • Workload management

Certification

  • Professional Scrum Master
  • ITIL Foundation V4
  • Six Sigma White belt
  • Product Strategy & Roadmapping


Personal Information

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)

Timeline

Agile Delivery Lead

Cognizant Technology Solutions
10.2021 - Current

Scrum Master

Fidelity International
06.2021 - 09.2021

Release manager

TCS
04.2019 - 06.2021

Agile project manager

TCS
08.2014 - 03.2019

Major Incident Manager

IBM India LTD
08.2009 - 08.2014

Project Engineer

Wipro
12.2007 - 07.2009

Anna University

Bachelor of Engineering from Electronics and Communication

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Roshan Kothari Prakash Chand