Rose Namayanja
Dublin
Summary
Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Administrative Assistant
The Learning Tree Crèche and Montessori
Drumcondra
05.2024 - 09.2024
- Answered a multi-line phone system, routed calls, delivered messages to staff, and greeted visitors.
- Promoted a positive work environment through effective communication skills, and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Receptionist
Platinum Hotel Kampala
Kampala
01.2022 - 12.2023
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Verified visitors' identification cards before allowing access to the building.
- Performed data entry tasks into various computer systems accurately and promptly.
Customer Support Assistant
Uganda Revenue Authority
Kampala
05.2021 - 09.2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues effectively
- Handled escalations professionally while always advocating for the best interests of the client
- Streamlined communication channels for faster response times and improved customer experience
- Contributed to the improvement of internal processes through the identification of recurring issues and suggestions for streamlining support efforts
- Demonstrated patience and understanding in handling client issues, ensuring detailed and supportive communication
- Worked collaboratively with team members to resolve client issues swiftly, ensuring a high level of service and client satisfaction
Education
Bachelor of Arts - Business Administration And Management
Makerere University
Kampala, Uganda01.2011
Skills
- Interpersonal Skills
- Communication Skills
- Client Interaction
- Microsoft Office
- Team Player
- Problem-Solving
- Initiative
- Administrative Skills
- Independence
- Flexibility
- Proactivity
Certification
- Certificate in Customer Support Service - Airtel Uganda
- Time Management Course - DCM learning
- Project Management training - DCM learning
Hobbies
Ireland Fellows Programme - Africa Awardee, 08/01/23 - 09/30/24
Timeline
Administrative Assistant
The Learning Tree Crèche and Montessori
05.2024 - 09.2024
Receptionist
Platinum Hotel Kampala
01.2022 - 12.2023
Customer Support Assistant
Uganda Revenue Authority
05.2021 - 09.2023
- Certificate in Customer Support Service - Airtel Uganda
- Time Management Course - DCM learning
- Project Management training - DCM learning
Bachelor of Arts - Business Administration And Management
Makerere University
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