Summary
Overview
Work history
Education
Skills
Education
Languages
Languages
Timeline
Generic

Robbie LIN

Dublin,Ireland

Summary

Dynamic professional with expertise in service delivery improvement and customer relationship management. Proven track record in sales strategy implementation and brand promotion, leveraging strong communication skills to drive strategic planning initiatives. Committed to enhancing organisational performance and fostering long-term client relationships.

Overview

5
5
years of professional experience

Work history

Customer Assistant

Carrolls Irish Gifts
Dublin, Ireland
10.2023 - 12.2024
  • Promoting seasonal specials to achieve a daily sales rate of 10%.
  • Offering comprehensive product knowledge, including symbols, their meanings, historical significance, special features, and benefits to customers.
  • Analysing customer spending behaviour to customize marketing approaches for enhanced engagement and sales effectiveness.

Customer service representative

GODIVA Chocolatier
Taipei, Taiwan
10.2020 - 09.2022
  • Consistently met or exceeded sales targets, achieving up to 100% of goals during peak seasons.
  • Implemented effective product promotion and advertising strategies, resulting in a daily sales increase of 10%.
  • Demonstrated strong customer relationship management skills to ensure positive interactions and repeat business.

Customer service

CHUN SHUI TANG (Humanistic Teahouse)
Taipei, Taiwan
05.2020 - 09.2020
  • Provided personalized service by introducing tea products and understanding clients' tastes to tailor recommendations.
  • Collaborated with team members to maintain efficient operations, particularly during peak hours.
  • Demonstrated proficiency in processing customer payments accurately and efficiently.

Attendant

Mandarin Oriental
Taipei
07.2019 - 04.2020
  • Provided attentive and compassionate service to guests, ensuring efficiency and friendliness at all times.
  • Facilitated effective communication of management feedback to enhance team performance and service delivery.
  • Coordinated seamlessly with other hotel departments to fulfil diverse guest needs and ensure a smooth and enjoyable stay.

Education

Master of Marketing and Retail Innovation - Marketing

University College Dublin
Dublin, Ireland
09.2025 -

Bachelor of Business Administration - Hotel Management

Tainan University of Technology
Taiwan, Tainan
09.2016 - 06.2019

Skills

  • Service delivery improvement
  • Customer relationship management
  • Sales strategy implementation
  • Brand Promotion
  • Communication skills
  • Strategic planning

Education

Current

Languages

2,6,6

Languages

Mandarin
English
Japanese

Timeline

Master of Marketing and Retail Innovation - Marketing

University College Dublin
09.2025 -

Customer Assistant

Carrolls Irish Gifts
10.2023 - 12.2024

Customer service representative

GODIVA Chocolatier
10.2020 - 09.2022

Customer service

CHUN SHUI TANG (Humanistic Teahouse)
05.2020 - 09.2020

Attendant

Mandarin Oriental
07.2019 - 04.2020

Bachelor of Business Administration - Hotel Management

Tainan University of Technology
09.2016 - 06.2019
Robbie LIN