MENG-CHEN LIN
Dublin,Ireland
Summary
Accomplished professional with a strong focus on service delivery improvement and customer relationship management. Demonstrates expertise in sales strategy implementation and brand promotion, leveraging exceptional communication skills to drive strategic planning initiatives. Committed to enhancing organisational success through innovative solutions and effective stakeholder engagement.
Overview
5
5
years of professional experience
Work history
Customer Assistant
Carrolls Irish Gifts
Dublin, Ireland
2023.10 - 2024.12
- Promoting seasonal specials to achieve a daily sales rate of 10%.
- Offering comprehensive product knowledge, including symbols, their meanings, historical significance, special features, and benefits to customers.
- Analysing customer spending behaviour to customize marketing approaches for enhanced engagement and sales effectiveness.
Customer service representative
GODIVA Chocolatier
Taipei, Taiwan
2020.10 - 2022.09
- Consistently met or exceeded sales targets, achieving up to 100% of goals during peak seasons.
- Implemented effective product promotion and advertising strategies, resulting in a daily sales increase of 10%.
- Demonstrated strong customer relationship management skills to ensure positive interactions and repeat business.
Customer service
CHUN SHUI TANG (Humanistic Teahouse)
Taipei, Taiwan
2020.05 - 2020.09
- Provided personalized service by introducing tea products and understanding clients' tastes to tailor recommendations.
- Collaborated with team members to maintain efficient operations, particularly during peak hours.
- Demonstrated proficiency in processing customer payments accurately and efficiently.
Attendant
Mandarin Oriental
Taipei
2019.07 - 2020.04
- Provided attentive and compassionate service to guests, ensuring efficiency and friendliness at all times.
- Facilitated effective communication of management feedback to enhance team performance and service delivery.
- Coordinated seamlessly with other hotel departments to fulfil diverse guest needs and ensure a smooth and enjoyable stay.
Education
Master of Marketing and Retail Innovation - Marketing
University College Dublin
Dublin, Ireland 09/2025 -
Bachelor of Business Administration - Hotel Management
Tainan University of Technology
Taiwan, Tainan 09/2016 - 06/2019
Skills
- Service delivery improvement
- Customer relationship management
- Sales strategy implementation
- Brand Promotion
- Communication skills
- Strategic planning
Languages
Mandarin
Native
English
Fluent
Japanese
Elementary
Timeline
Customer Assistant
Carrolls Irish Gifts
2023.10 - 2024.12
Customer service representative
GODIVA Chocolatier
2020.10 - 2022.09
Customer service
CHUN SHUI TANG (Humanistic Teahouse)
2020.05 - 2020.09
Attendant
Mandarin Oriental
2019.07 - 2020.04
Master of Marketing and Retail Innovation - Marketing
University College Dublin
09/2025 -
Bachelor of Business Administration - Hotel Management
Tainan University of Technology
09/2016 - 06/2019