RIDWAN ADETAYO OGUNEDINA
Ballyvaughan,co.clare
Summary
An hard working and helpful point of contact for customers with excellent communication and interpersonal skills, able to deliver a high level of personalized services as an individual or as part of a team. A highly motivated and enthusiastic individual, who is versatile, adaptable, and responds positively to high-pressure situations, Able to work under minimal supervision with a high proficiency in using computers and other modern equipment. Ready to contribute excellent customer service skills and enjoyable dining experience to customers
Overview
6
6
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work History
Housekeeper
Leola Hotel & Suites
Maryland
08.2022 - 12.2023
- Cleaned guest rooms of dirt, dust, marks, stains, smells
- Cleaned and sanitising bathrooms
- Removed rubbish and debris from rooms
- Removed dirty towels and linen
- Vacuumed and mopped guest rooms
- Removed used amenities
- Replenished supplies such as rubbish bags, bar fridge, snacks
- Making beds, replaced linen and towels
- Cleaned and tidy common areas such as hallways or entrances
- Ensured all extras and add-ons that were included in the booking are ready for the arriving guests
- Inventory check of all items replaced in the room
- Ventilated the rooms.
Restaurant Waiter/Bar staff
Leola Hotel & Suites
Maryland
11.2020 - 07.2022
- Greeted guests and escorted them to their table
- Took guest orders and communicated them to the kitchen
- Served guest orders in an efficient and accommodating manner
- Served food and drinks to guests promptly
- Handled cash and credit card transactions and balanced cash drawer at the end of each shift
- Worked as part of a team to keep the dining room clean and organized always
- Implemented a new upselling strategy that resulted in an increase in sales
- Worked a flexible schedule including evenings, weekends, and holidays
- Maintained outstanding hygiene at all times
- Maintained a clean and organized bar area
- Monitored and replenished stock levels at the bar
- Followed all food safety regulations
- Cleaned and arranged the tables for guests
- Swiftly responded to spills and other health and safety hazards.
Front Desk Receptionist
DENVER Hotel and Suites
Sagamu
03.2019 - 10.2020
- Welcomed guests warmly
- Checked guests in and out of the hotel
- Provided additional services to guests (ordering of taxi, storing valuables, etc.)
- Provided guests with information about local attractions and places of interest
- Issued key cards to guests
- Dealt with reservations and bookings (by telephone, online, and email)
- Kept accurate records of guests arriving and leaving the hotel
- Forwarded all necessary information to all the departments
- Dealt with all queries and complaints promptly and effectively
- Prepared customer accounts and final bills and took payments.
Kitchen Portal/Kitchen assistant
CONFERENCE Hotel and Suites
Sagamu
03.2018 - 12.2018
- Cleaned and sterilized countertops, kitchen walls, stoves, ovens, grills, and sinks
- Cleaned the entire kitchen once it is closed to ensure it is ready for the next day
- Maintained the food storage areas like freezers and refrigerators
- Received deliveries and organized them in the kitchen
- Washed dirty dishes like cutlery, pots, cutting boards, and pans or loading dishes into the dishwasher
- Removed all kitchen waste from waste containers and disposing of them properly
- Cleaned and maintained cooking equipment like cookers, pots, and food mixers
- Supported the Chef in basic food preparation like cutting ingredients, peeling and washing food items
- Provided assistance to Prep Cooks and other kitchen staff, as needed.
Education
Senior School Certificate -
IFESOWAPO COMPREHENSIVE HIGH SCHOOL
Ogun state Nigeria 09.2001 - 07.2007
BSC - Computer Science
Olabisi Onabanjo University
Ogun, Nigeria 09.2012 - 03.2016
Skills
- Excellent Verbal and Written communications (fluent English)
- Excellent Customer service skills
- Politeness
- Able to work under pressure
- Multitasking
- Excellent interpersonal skills
- Attention to details
- Good team member/team leader
- In-depth knowledge of products
- Organizational skills
- Administrative skills
- Problem solving
Certification
- Customer Service Skills level 2, OPLEX CAREERS, 2024
- Customer Service skills level 3, OPLEX CAREERS, 2022
- Health and Safety - Fire Safety Training, Alison, 2024
- Manual Handling, Kelly Healthcare & Safety Training, 2024
- Food Safety training, Alison, 2024
Custom
- Reading
- Traveling
- Camping
- Coaching & mentoring
- Music
- Cooking
- Cleaning
Timeline
Housekeeper
Leola Hotel & Suites
08.2022 - 12.2023
Restaurant Waiter/Bar staff
Leola Hotel & Suites
11.2020 - 07.2022
Front Desk Receptionist
DENVER Hotel and Suites
03.2019 - 10.2020
Kitchen Portal/Kitchen assistant
CONFERENCE Hotel and Suites
03.2018 - 12.2018
BSC - Computer Science
Olabisi Onabanjo University
09.2012 - 03.2016
Senior School Certificate -
IFESOWAPO COMPREHENSIVE HIGH SCHOOL
09.2001 - 07.2007
- Customer Service Skills level 2, OPLEX CAREERS, 2024
- Customer Service skills level 3, OPLEX CAREERS, 2022
- Health and Safety - Fire Safety Training, Alison, 2024
- Manual Handling, Kelly Healthcare & Safety Training, 2024
- Food Safety training, Alison, 2024
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