Aishat Ogunedina
Ballyvaughan
Summary
A trained ,hardworking and reliable worker and competent salesperson with years of experience in Customer service relation and the ability to work long hours with physical stamina and endurance capable of performing multiple tasks while sustaining proficiency of the given job with prior experience in upselling techniques, Customers engagement, Sales and equipment. Passionate individual driven by a desire to grow and excel in the production and sales industry able to deliver a high level of services as an individual or as part of a team. A highly motivated and enthusiastic individual, who is versatile, adaptable, and responds positively to high-pressure situations, Able to work under minimal supervision with a high proficiency in using computers and other modern equipment. Adept in general accounting and finance transactions. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Bilingual, hardworking, and ready to join the next team.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Rep
JUSTRITE SUPERSTORES
01.2023 - 12.2023
- Directing customers to the right department or supervisor
- Assisted customers in processing orders or processing payments
- Making changes to customers' accounts and management in a fast paced environment
- Handling returns and exchanges
- Addressing billing concerns
- Keeping records of customer interactions
- Developed and maintained a deep understanding of a company product and Selling of products and services
- Demonstrated respect, friendliness and willingness to help whenever needed
- Worked flexible hours
- Resolving customer complaints and issues efficiently
- Ensuring a positive customer experience
- Handle customers inquiries via chats and calls and mails
Store Assistant/Customer Assistant
MEERAH SKIN ESSENTIALS
01.2021 - 12.2022
- Company Overview: (Cosmetic Store)
- Taking stock of items sold and reshuffling
- Maintained the highest level of visual merchandising and store conditions
- Delivered exceptional sales services to customer
- Interacting with customers and identifying their needs and preferences
- Provided excellent customer service to walk in customers and online
- Restocking shelves with products
- Processing payments
- Helping maintain the store's appearance and organization
- Inventory management
- Helping customers with choice of product and verify the quality and quantity of new products and stocks
- (Cosmetic Store)
Front Desk Receptionist & Cashier
A+PLUS PROPERTIES AND STONES
11.2019 - 12.2020
- Managing the front desk
- Welcoming guest
- Directing inquiries
- Maintaining a tidy and organized-reception area
- Scheduling appointment
- Managing correspondence
- Contribute to team effort by accomplishing related results as needed
- Keeping the inventory of stock
- Taking calls and Directing calls
- Receiving payment and Issuing receipt
- Keeping track of all cash and credit transactions
- Ensured prices are up-to-date
Education
BSC - Home Economics And Education
Olabisi Onabanjo University
Ogun State Nigeria 07.2019
Senior School Certificate -
Lagos State Model College
Igbokuta, Lagos State01.2013
Skills
- Logical and Structural Approach to Work
- Ability to work on own initiative
- Excellent teamwork skills
- Good Verbal and written communication Skills
- Efficiency
- Fast and speedy approach to work
- Prioritizing work to achieve objectives
- Digital literacy
- Time management
- Documentation
- Customer Service skills
- Good team member/leader
- Patience
- Persuading and negotiating skills
- Excellent Team member
- Active listening
- Sales
- Organizational skills
- Management skills
- Problem solving
Certification
Customer Service Skills level 2 ( OPLEX CAREERS) 2024
Customer Service skills level 3 (OPLEX CAREERS) 2022
Health and Safety -Fire Safety Training (Alison) 2024
Manual Handling (Kelly Healthcare &Safety Training) 2024
Food Safety training (Alison) 2024
Timeline
Customer Service Rep
JUSTRITE SUPERSTORES
01.2023 - 12.2023
Store Assistant/Customer Assistant
MEERAH SKIN ESSENTIALS
01.2021 - 12.2022
Front Desk Receptionist & Cashier
A+PLUS PROPERTIES AND STONES
11.2019 - 12.2020
Senior School Certificate -
Lagos State Model College
Customer Service Skills level 2 ( OPLEX CAREERS) 2024
Customer Service skills level 3 (OPLEX CAREERS) 2022
Health and Safety -Fire Safety Training (Alison) 2024
Manual Handling (Kelly Healthcare &Safety Training) 2024
Food Safety training (Alison) 2024
BSC - Home Economics And Education
Olabisi Onabanjo University
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