Summary
Work history
Education
Skills
Languages
Volunteer Work
Timeline
Hi, I’m

Rani Gabriella de Luca Araujo

Rani Gabriella de Luca Araujo

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure hotel recepcionist position.

Work history

Livraria Cultura; Saraiva; Livraria da Vila
São Paulo, Brazil

Bookseller

Job overview

  • Engaged customers by providing personalised book recommendations.
  • Created vibrant and attractive sales floor by maintaining outstanding presentation, detail, shelving and organising books in available spaces.
  • Maintained quality of service by staying up-to-date with knowledge of new genres and industry trends.
  • Handled cash, cheque, mobile and card payments with precision, maintaining customer confidentiality and discretion throughout.
  • Completed opening and closing procedures each day.
  • Trained and mentored new cashiers and junior sales in correct processes, nurturing selling skills.
  • Studied event details before selling tickets to accurately and knowledgeably answer customer questions.
  • Wrapped and bagged purchases for customers to easily carry items without damage.

Tok&Stok
São Paulo, Brazil

Salesman

Job overview

  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Used active listening and relationship-building techniques to assess customer needs and deliver viable solutions.
  • Stayed up-to-date on new product lines and characteristics to answer inbound queries.
  • Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
  • Displayed and restocked merchandise by following brand guidelines.
  • Educated customers on promotions, offers and special events to enhance product sales.

Rover; Pawshake
Torino, Piemonte, Italy

Pet Sitter

Job overview

  • Maximised pet enjoyment, employing observation and to understand specific conditions and design appropriate activities based on needs, likes and dislikes.
  • Administered medication to sick pets as required, recording accurately and reporting any changes in health or behaviour to owners.
  • Maintained clean supply of water at all times and adequate food for happy, healthy pets.
  • Ensured clean, safe areas for pets to play, rest and sleep soundly.
  • Provided consistent reassurance to pet owners by sending daily updates on pet wellbeing by text and sending photos and videos.
  • Walked and exercised dogs outdoors safely in all weather conditions with zero incident.
  • Provided kind, patient support to nervous animals, building trust and confidence in care.

Education

Escola Estadual Miss Browne
São Paulo, SP - Brazil

Skills

  • Cash handling accuracy
  • Author events
  • Customer service
  • Compassionate animal care
  • Safety conscious
  • Patience
  • Clear communicator
  • Teamwork and flexibility
  • Active Listening
  • Outstanding interpersonal abilities

Languages

English
Advanced
Italian
Elementary
Portuguese
Native

Volunteer Work

Animal Rescue Farm (My Lovely Horse Rescue)

  • Feed horses, foals, donkeys, mules, ponies, goats, pigs, dogs and puppies.
  • Muck out and replace bedding in stables and kennels.
  • Monitor the condition of animals and report problems.
  • Take dogs out for exercise.

Timeline

Bookseller

Livraria Cultura; Saraiva; Livraria da Vila

Salesman

Tok&Stok

Pet Sitter

Rover; Pawshake

Escola Estadual Miss Browne

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Rani Gabriella de Luca Araujo