Pedro Cordeiro
Dublin
Summary
I manage and lead a team as a restaurant's head chef, demonstrating over two years of expertise. I excel in delivering top-notch cuisine and service while enhancing customer satisfaction and profitability. My qualification includes a Graphic Design degree, along with three Advanced English certificates, showcasing my dedication to continuous learning. With a deep-rooted passion for technology and AI, I possess exceptional communication skills that foster strong relationships with customers, colleagues, and partners. Constantly seeking new knowledge and skill acquisition, I look to thrive in the technology industry, employing my collaborative and problem-solving capabilities to craft pioneering solutions and drive company advancement. My proficiency extends to a range of AI tools, including GPT-4, Google Bard, Leonardo Ai, Hugging Face, etc, which I continually refine. My objective is to transition into a technology or AI-focused company, leveraging my expertise and enthusiasm to create remarkable innovations and contribute to organizational growth.
Overview
9
9
years of professional experience
Work History
Technology Sales Specialist
Fast Shop S. A
Goiânia
06.2014 - 04.2017
- Partook and passed various specialization courses provided by Apple, Samsung, etc, appointed as an in-house Apple expert chosen by Apple to head a fresh certification initiative.
- Educated customers on product features and technical details to highlight benefits.
- Stayed up to date on company products and services to support sales objectives.
- Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
- Negotiated prices and set up contracts to finalize sales agreements.
- Write, completed and filed documentation to finalize sales.
- Gave top-notch service to everyone in order to provide ample sales opportunities.
- Demonstrated and sold mobile devices to guests, showcasing latest product features and capabilities.
- Compiled key customer data to plan selling strategies and identify specific client needs.
- Researched competitors, economics and other key facets to better understand current market trends.
- Developed key customer relationships to increase sales.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Monitored customer order process and addressed customer issues.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Fostered relationships with customers to expand customer base and retain business.
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Created successful strategies to develop and expand customer sales.
- Demonstrated product features to align with customer needs.
- Presented products and services to prospective and existing customers to meet client needs.
Home & Tech Products Sales
New Word LTDa
Goiânia (Brazil)
- Initiated friendly conversation with customers to determine level of assistance required.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable products and services.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Answered questions about current promotions and resolved issues according to store policies.
- Used product knowledge to suggest items to match client needs.
- Assessed customer product needs and interests in order to best recommend suitable items.
Restaurant Manager and Head Chef
The Lab Sourdough Pizza
Dublin
07.2019 - Current
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Optimized profits by controlling food, beverage and labor costs.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Trained new employees to perform duties.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Resolved problems or concerns to satisfaction of involved parties.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Oversaw food preparation, production and presentation according to quality standards.
- Delegated work to staff, setting priorities and goals.
- Promoted safe working conditions by monitoring safety procedures and equipment.
Education
Bachelor of Arts - Graphic Design
12.2016
Having studied Graphic Design, I aimed to merge my academic knowledge with my firsthand experience in customer service. My constant endeavor has been to enhance my skills, comprehend human behavior, and consistently provide the utmost quality to consumers across various domains. Throughout my educational journey, I developed expertise in delivering exemplary service and designing top-notch products that cater to the needs of customers.
Course Certificate - Advanced English
09.2019
Course Certification - Advanced English
08.2018
Course Certificate - Advanced English
01.2018
Skills
- Strong Interpersonal and Communication Skills
- Analytical Thinking and Problem Solving
- Teamwork and Collaboration
- Eagerness to Learn New Technologies
- Prompt Engineering
- Software Applications
- Testing and Deployment
- New Tools and Features Development
- Design and Development
- Hardware and Software Installation
- Software Components and Libraries
- Technical Writing
- Training and Development
- Employee Recruitment Expertise
- Organization and Prioritization
- Complaint Resolution
- Shift Management
- Marketing and Advertising
- Customer-Oriented
- Supervisory Skills
- Performance Improvement
- Conflict Resolution Techniques
- Influencing and Persuasive
- Customer Engagement
- Hiring and Training
- Stable Work History
- Staff Management
- Software Testing
- Team Building
- Troubleshooting Skills
- Testing Procedures
- Digital Media Expertise
- Project Design
- Graphic Design
- Digital Marketing
- Editing
Languages
Portuguese, English
First Language
Spanish
Intermediate
B1
Timeline
Restaurant Manager and Head Chef - The Lab Sourdough Pizza
07.2019 - Current
Technology Sales Specialist - Fast Shop S. A
06.2014 - 04.2017
Home & Tech Products Sales - New Word LTDa
University Estácio De Sá - Bachelor of Arts, Graphic Design
Chapter House English School - Course Certificate, Advanced English
Grafton College - Course Certification, Advanced English
Liffey College - Course Certificate, Advanced English
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